Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Work Availability
Software
Certification
Timeline
CustomerServiceRepresentative
LIYAKATALI MEHBOOB ISMAIL PATEL

LIYAKATALI MEHBOOB ISMAIL PATEL

CHICAGO,Gujarat

Summary

Courteous Passenger Service Agent boasting 1 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction. Knowledgeable airport services professional with 1 years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.

  • Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
  • Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
  • Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
  • Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. Exceptional skills in Windows and SQL Server applications.
  • Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
  • Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
  • To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
years of professional experience
6
6

Year of professional experience in IT

4
4
Languages

Work History

Passenger Services Assistance

PSA
CHICAGO, ILLINOISE
08.2021 - Current
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Oversaw ticketing, gate and ramp services.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.

Technical Support Representative

Government Office India
Bharuch , Gujarat
2012.03 - 2019.11
  • Activated accounts for clients interested in new services.
  • Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
  • Translated complex technical issues into digestible language for non-technical users.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Collaborated with colleagues in both domestic and international support facilities.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Monitored systems in operation and input commands to troubleshoot areas.

Education

D.C.A - JAVA, HTML, DHTML, BASIC, TALLY ERP 9, D.T.P

J.I.I.T Pvt.Ltd.
INDIA
10.2018

High School Diploma -

Adarsh School
INDIA
03.2011

No Degree - Microsoft 365

It Takes A Village Academy
Coursera

No Degree - The Bits And Bites of Computer Networking

It Takes A Village Academy
Coursera

No Degree - Technical Support Fundamentals

It Takes A Village Academy
Coursera

Skills

  • Customer service management
  • Computer terminal operations
  • Ticketing
  • FAA regulations
  • Coordinating schedules
  • Check-in processes
  • Employee training
  • Travel bookings
  • Till counting
  • Friendly service mentality
  • Program support
  • Wheelchair support
  • Helpdesk services
  • Program and services promotion
  • Desktop Technical Support
  • Help Desk Operations
  • Software deployment management
  • Application installations
  • AV installation
  • Debugging
  • Technical Analysis
  • Change management
  • Desktop and laptop installations
  • Email account set up
  • Regulatory compliance
  • Computer imaging
  • Virus and malware prevention
  • Programming
  • PC refurbishment
  • Project Management
  • Operating system testing
  • Network component installations
  • PC decommission management
  • Hardware and software installation
  • Security best practices

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team in the development of .
  • Supervised team staff members.
  • Achieved by introducing Software for any tasks.
  • Achieved completing Task with accuracy and efficiency.

Additional Information

D.O.B : Sep,12,1993

Gander : Male


Languages

English
Urdu
Gujarati
Hindi

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft 365

Technical Support Fundamentals

The Bits and Bytes of Computer Networking

Google Support

Certification

  • Certified
  • Licensed

Timeline

Passenger Services Assistance

PSA
08.2021 - Current

Technical Support Representative

Government Office India
2012.03 - 2019.11

D.C.A - JAVA, HTML, DHTML, BASIC, TALLY ERP 9, D.T.P

J.I.I.T Pvt.Ltd.

High School Diploma -

Adarsh School

No Degree - Microsoft 365

It Takes A Village Academy

No Degree - The Bits And Bites of Computer Networking

It Takes A Village Academy

No Degree - Technical Support Fundamentals

It Takes A Village Academy
LIYAKATALI MEHBOOB ISMAIL PATEL