ERIC GOTSCH
Redding,Ca.
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Professional in manufacturing with strong track record of leadership in assembly operations. Known for driving process improvements and maintaining high-quality standards. Committed to fostering collaboration and adaptability within teams, ensuring consistent results.
Overview
8
8
years of professional experience
Work History
Home Caretaker
Parents
06.2022 - 01.2025
- Managed various household duties, including grocery shopping, meal preparation, laundry, and errands.
- Communicated effectively with family members regarding client updates or concerns about their loved one''s wellbeing.
- Assured adherence to professional ethics guidelines while maintaining confidentiality in handling sensitive information related to clients'' personal lives.
- Collaborated with healthcare professionals to ensure proper medication administration and overall health monitoring.
- Provided Palliative care to my sick and injured parents.
- Upon their deaths i then facilitated the closing of their accounts, selling home and set up trusts accounts.
DELIVERY DRIVER
Fedex - Thru Romar Transportation
01.2021 - 04.2022
- Verified proper loading of delivery truck
- Sorted and optimized delivery route
- Cross-referenced packages with delivery system to the manifest list
- Interacted with personal customers and businesses to provide superior customer service
- Met time deadlines for delivery and pickup of packages
OWNER/OPERATOR
Woodinc.
03.2020 - 01.2021
- I was laid o due to covid restrictions
- Was deemed a non-essential employee because of strict shelter in place covid-19 protocols
- During this time i established a home based non-contact woodworking business to create revenue during the pandemic down time
SERVICE ADVISOR
Crown Motors
08.2018 - 03.2020
- Greeted customers to assess their specific repair or maintenance needs
- Coordinated with repair technicians and warranty entities to ensure professional and efficient repairs to get customers back on the road
- Created estimates and facilitated financial transactions where needed to complete needed repairs or maintenance
- Handled cash and or electronic payments and led paperwork through multiple computer systems
ASSEMBLY LEAD
Taylor Dunn
11.2016 - 06.2018
- Lead assembler for the electric vehicle line
- Coordinated with sub departments for assembly part delivery and scheduling
- Trained and assisted new assemblers
- Drove productivity and quality
- Verified and tested completed vehicles
- Managed Line and worked with other department heads to ensure proficiency and accuracy of builds
Education
High School Diploma -
Westlake Highschool
Westlake, CA06-1993
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Handling customer complaints
- Complaint resolution
- Goal-oriented mindset
- Mechanical assembly
- Workplace safety
- Production scheduling
Timeline
Home Caretaker
Parents
06.2022 - 01.2025
DELIVERY DRIVER
Fedex - Thru Romar Transportation
01.2021 - 04.2022
OWNER/OPERATOR
Woodinc.
03.2020 - 01.2021
SERVICE ADVISOR
Crown Motors
08.2018 - 03.2020
ASSEMBLY LEAD
Taylor Dunn
11.2016 - 06.2018
High School Diploma -
Westlake Highschool
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