Pamela DeChriste
Pasadena,MD
Summary
Proven professional with over 45 years in customer service, adept at problem-solving and compassionate caregiving. Excelled at Browns Honda by enhancing customer satisfaction through effective communication and meticulous organization. Recognized for exceptional emotional support and administrative skills, including data entry and scheduling, leading to significant improvements in client and patient experiences.
Overview
9
9
years of professional experience
Work History
Home Caretaker
Michele Heiser
01.2024 - 09.2024
- Worked Monday-Friday
- I got her up at 10:30am
- I wiped her down every morning.
- Communicated effectively with family members regarding client updates.
- I gave her medication every morning, made her meal.
- I got her on Potty Breaks, changed depends.
Customer Relations Manager
Safford Brown Toyota
06.2019 - 12.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled some complaints, provided appropriate solutions.
- Handled Rental Cars, for customers.
- Going and with rentals and coming back in making sure the days are correct.
- answered phone calls, making appts, changing, cancelling appts.
- Setting up rental cars when they came in with license plates, insurance info, registration
- Reporting to Service Manager when needed.
Customer Service Representative
Browns Honda
05.2017 - 04.2019
- I handled the evening phone calls from 5pm to 9pm Monday through Saturday
- I put all copies of orders in numeric order
- I filed all the orders in file cabinets, making folders for each one.
Cleaning Staff
Sunrise Senior Living
03.2016 - 04.2017
- Demonstrated versatility in performing various cleaning responsibilities such as sweeping, mopping, dusting, vacuuming, and disinfecting surfaces,changing sheets, pillow cases.
- Exhibited professional conduct at all times while representing the company during on-site cleaning assignments.
- Participated in regular training sessions to stay up-to-date on industry best practices and safety procedures related to cleaning operations.
- Aided in maintaining a positive work atmosphere by fostering open communication with supervisors regarding suggestions for improvement or concerns about task assignments.
- Cleaning Staff was assigned Rooms to be cleaned by you, we all had our own to do.
- When cleaning rooms, talked to the people ak how they were, it was nice getting to meet so many different people.
- After being there one month I got a Certificate and picture put on the wall for Employee of the Month.
Education
High School Diploma -
Glen Burnie High
Glen Burnie, MD05.1975
Skills
- Compassionate Caregiving
- Meal Preparation
- Light Housekeeping
- Incontinence care
- Elderly assistance
- Medication reminders
- Mobility support
- Companionship skills
- Personal Hygiene Assistance
- Emotional Support
- Data Entry
- Problem-solving abilities
- Customer Service
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Administrative Support
- Staff Training
- Clerical Support
- Filing
- Multi-line phone talent
- Proofreading
- 45 years of Customer Service
Timeline
Home Caretaker
Michele Heiser
01.2024 - 09.2024
Customer Relations Manager
Safford Brown Toyota
06.2019 - 12.2023
Customer Service Representative
Browns Honda
05.2017 - 04.2019
Cleaning Staff
Sunrise Senior Living
03.2016 - 04.2017
High School Diploma -
Glen Burnie High
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