Keith Jacobsen
Muskego,WI
Summary
Motivated Former Auto Technician of 28 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
29
29
years of professional experience
Work History
Service Advisor
HEISER CHEVROLET
WEST ALLIS, WI
03.2020 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Trained new personnel regarding company operations, policies and services.
- Answered average of 20-30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Auto Technician
HEISER CHEVROLET
WEST ALLIS, WI
03.1994 - 03.2020
- Tested vehicle components and systems to identify issues.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
Education
High School Diploma -
Brookfield East
Brookfield Wi.01.1984
Skills
- Team Collaboration
- Customer Retention Strategies
- Service Recommendations
- Multitasking and Organization
- Issue and Complaint Resolution
- Customer Service
- Upselling Products and Services
- Data Entry and Maintenance
- Estimating Accuracy
- Building Customer Trust and Loyalty
- Quality Control
- Service Order Flow
- Listening Skills
- Excellent Communication
- Call Documentation
- Calm and Professional Under Pressure
Additional Information
I have Motorcycle endorsement on drivers license
Timeline
Service Advisor
HEISER CHEVROLET
03.2020 - Current
Auto Technician
HEISER CHEVROLET
03.1994 - 03.2020
High School Diploma -
Brookfield East
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