Environmental Services Manager – Operations Analysis
Wake County
, NC
- Current
- I oversee budget justification development, process improvement initiatives, project management efforts, and data analytics projects.
- My responsibility focus on supporting both staff and customers by fostering a collaborative environment focused on achieving clear, measurable outcomes.
- I place strong emphasis on developing staff skillsets, not only for current responsibilities but also for future leadership opportunities, a priority that has strengthened team capacity, succession planning, and departmental effectiveness.
- Throughout my career with Wake County, I have served as a liaison across multiple business units and agencies, including Environmental Services, Community Services, Information Technologies, Data Analytics, Geographic Information Services, Fire Services, Innovations, North Carolina Division of Environmental Quality, and the Environmental Protection Agency.
- These partnerships enabled me to develop integrated solutions that elevated customer experience, improved operational efficiency, and strengthened interdepartmental and interagency collaboration.
- My work designing and managing EnerGov components, building data analysis tools, and implementing process improvements has consistently helped increase productivity, enhance service delivery, and meet strict budget requirements.
- Leadership by example defines my management philosophy.
- I hold myself to a high standard and strive to ensure my team members have the support, resources, and coaching necessary to succeed.
- My passion for mentoring and my focus on data-informed decision-making have been the foundation of my success in advancing organizational goals and improving public service delivery.