SALINA A. CORONA
Manteca,California
Work Preference
Overview
17
17
years of professional experience
Work History
Environmental Services Operations Manager
KAISER FOUNDATION HEALTH PLAN (KAISER PERMANENTE)
Oakland, CA
01.2020 - Current
- Manage the 24-hour environmental services operations of a Medical Center and detached Medical Office Buildings.
- Develop, initiate and maintain EVS departmental policies/procedures relative to OSHA, DHS, The Joint Commission, NFPA, PSHPD and other governing agency regulations and standards.
- Regulate daily activities of staff, providing necessary guidance and support to maintain quality performance standards.
- Interview and select environmental services personnel as well as oversee staff training and development.
- Monitor operations programs, assuring that buildings are maintained in a safe, clean and operationally effective condition.
- Administer annual competency assessments as well as documents staff training to ensure full program compliance.
- Maintain an effective and collaborative relationship with the Labor Unions as well as internal and external customers.
- Manage and resolve human resources, labor relations, employee and department safety and risk management issues.
- 95% Overtime Reduction in the first six months.
- Led and managed Health Connect implementation for transparency in turnaround times with room turnovers.
- Relaunched EVS Unit Based Team to generate new and innovative ideas to improve service and reduce cost in partnership with the labor union. Thus, causing an increase in staff moral and service levels.
Administrative Services Supervisor, Buy to Pay Operations, Accounts Payable
KAISER FOUNDATION HEALTH PLAN (KAISER PERMANENTE)
, CA
01.2016 - 01.2020
- Participate in a high-performance work team. Monitoring customer interactions as well as inbound calls from the automated call distribution system. Monitor and distribute re-routing of returned invoices and inquiries as well as match exception distribution and resolution.
- Maintain an effective and collaborative relationship with the Labor Unions as well as internal and external customers.
- Measure and monitor service performance quality standards to ensure customer satisfaction.
- Provide operational direction to union represented staff and resolve operational issues.
- Manage and resolve human resources, labor relations, employee and department safety and risk management issues.
- Conduct analysis of data and reports to improve employee performance.
- Improved workflow and maintained department target goals allowing for quarterly ESS goals to be met.
- 95% Overtime Reduction in the first year.
- Ended the first-year exceeding goals for department metrics, service level agreements and turnaround times.
- Completed Leadership in Action Training.
- Reduced call center wait times for customers.
Executive Assistant, Buy to Pay Operations, ESS
KAISER FOUNDATION HEALTH PLAN (KAISER PERMANENTE)
, CA
01.2013 - 01.2016
- Independently provides most complex administrative support & project coordination for C-Level/senior executive(s), to include the following: Administrative support for assigned area of responsibility that exists w/in an executive's
- Jurisdiction; represents executive to ensure required action is timely.
- Manages inquiries (phones, email, in person), travel/business expense budget and payment authorization for events.
- Independently responds to routine and complex inquiries. Research and update confidential department documents.
- Independently composes complex & detailed correspondence for senior executive(s).
- Independently design & create reports & participate in special cross-functional projects that require complex project coordination & independent judgment, in response to business needs.
- Anticipates & proactively resolves potential budget overages. Assist the executive with the development of preliminary budgets for cost center(s).
- Interact w/KP executives, board members & employees across multiple organizations, as well as external representatives, serving as a liaison for the department/function to discuss & resolve complex administrative matters, business processes, & project activities to facilitate department goal attainment.
- Provide periodic informal work guidance/direction & training to team members.
- Successfully supported the Supply Chain Transformation Initiative and change management activities.
- Successfully supported Program Office Migration of NCAL/SCAL and Regional Office employees.
FRONT END MANAGER
SAFEWAY
Pleasanton, CA
01.2013 - 01.2016
- Responsible for the overall direction of front-end union staff as well as courtesy clerks.
- Responsible for checkout customer service satisfaction ratings as well as overall front-end experience and cleanliness of store.
- Provide administrative support to department managers.
- Respond to internal/external complaints relating to checkout experience or store cleanliness.
- Customer/ Front End Service
- Led the district in customer satisfaction ratings. Always ranking in the top 3 each quarter.
- Improved employee moral as well as labor/management relationships.
- Met quarterly target rates for customer satisfaction.
Project Manager II, Support Services, Supply Chain
KAISER FOUNDATION HEALTH PLAN (KAISER PERMANENTE)
, CA
01.2009 - 01.2013
- Lead and provide expert technical leadership to highly visible, sensitive and multi-faceted projects. Develop project plans which identify key issues, problems, approaches, performance metrics and resources required. Design processes to address identified problems.
- Establish team membership and negotiate time commitments and resource allocation. Provide staff leadership to multidisciplinary teams, as well as manage work of outside consultants. Motivate team members and facilitate team meetings.
- Contract Negotiation and Management.
- Directly responsible for working with key clients at each KP facility in assigned service area to help ensure appropriate medical/non-medical services planning and contracting which included being a part of the Local Product Council and Capital Equipment Committee.
- Responsible for the overall direction, coordination and evaluation of the Support Services Department supervisors and non-supervisory incumbents.
- Fleet Management and Courier Services oversight.
- Facilitate multi-disciplinary activities for Support Services/Construction/Supply Chain Management Projects including Furniture and Equipment Planning, Space Planning, Moves Coordination, Contract Negotiation and Management as well as other activities.
- Ensure compliance with administrative, legal and regulatory requirements of governmental and accrediting agencies by actively participating in the development, implementation and evaluation of effective polices, standards, practices and procedures.
- Successfully led a building lease collapse from conception to implementation, which included several departments being involved from initial planning stages to final relocations as well as clean up.
- Successfully negotiated and re-negotiated contracts with outside providers that have equated to significant savings for Kaiser Permanente.
- Lead and managed the Wave 6 OneLink Training and implementation for Supply Chain Management.
- Successfully led RFID asset tagging from conception to implementation, which allowed high dollar equipment to be tracked and temperature monitoring for medication refrigerators and room humidity.
- Successfully managed Support Services Budget and regulatory documentation as well as Capital Equipment Budget.
Education
Bachelor of Science - Business Administration
ITT Technical Institute
Lathrop, CA 01.2025 - 03.2025
Skills
Purchasing and procurement
Operations oversight
Process improvement strategies
Operations monitoring
Building and facility management
Contract management
Customer service
Contract administration
Organizational management
Onboarding and orientation
Inventory management
Performance evaluations
Change management
Decision-making
Performance management
Microsoft office expertise
Expense reports
Process improvement
Schedule oversight
Negotiation
Business and operations management
Team leadership
Strategic partnerships
Cost reduction and containment
Account recordkeeping
Inventory control
Maintenance planning
Cost reduction
Employee relations and conflict resolution
Regulatory compliance
High-pressure environments
Problem-solving
Business administration
Employee motivation
Contract negotiation
Emergency response
MS office
Project management abilities
Cross-functional collaboration
Project leadership
Communication improvements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor of Science - Business Administration
ITT Technical Institute
01.2025 - 03.2025
Environmental Services Operations Manager
KAISER FOUNDATION HEALTH PLAN (KAISER PERMANENTE)
01.2020 - Current
Administrative Services Supervisor, Buy to Pay Operations, Accounts Payable
KAISER FOUNDATION HEALTH PLAN (KAISER PERMANENTE)
01.2016 - 01.2020
Executive Assistant, Buy to Pay Operations, ESS
KAISER FOUNDATION HEALTH PLAN (KAISER PERMANENTE)
01.2013 - 01.2016
FRONT END MANAGER
SAFEWAY
01.2013 - 01.2016
Project Manager II, Support Services, Supply Chain
KAISER FOUNDATION HEALTH PLAN (KAISER PERMANENTE)
01.2009 - 01.2013
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