Eric G. Sherman
DeSoto,TX
Summary
Self-driven systems support professional with extensive experience in technical support. Analytical troubleshooter with the ability to resolve escalated issues and enhance productivity with effective documentation.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Officer
Cawley Partners
Dallas, TX
02.2023 - Current
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to deter criminal activity and maintain order.
- Assisted in emergency response procedures, enhancing team readiness.
- Maintained accurate incident reports for management review and action.
- Trained junior staff on security protocols and emergency procedures.
- Developed strategies for improving operational efficiency within security operations.
- Collaborated with local law enforcement to address security concerns effectively.
- Implemented technology solutions to enhance surveillance and reporting capabilities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Project Manager
The Tree Guys - part time
Mesquite, TX
12.2015 - 11.2021
- Work directly with home builders, homeowners and subcontractors to manage multiple projects in a fast-paced environment. Manage and follow landscape and outdoor living projects from conception to completion.
Auto Claims ILR
State Farm
Richardson, TX
06.2017 - 09.2019
- Manage claims and ensure prompt routing to other claim handling teams. Support the mission and values of our company by providing Good Neighbor service throughout the claim handling process.
- Communicated with customers and associates over the telephone, mobile app, click-to-chat, and internet reporting.
- Worked in a collaborative team environment to handle a large volume of claims and telephone calls.
Cloud Support Engineer
Verizon
Irving, TX
08.2012 - 12.2015
- Assisted with IT functions such as analysis, evaluation, troubleshooting, testing, resource planning, and implementation of cloud services in support of one or more functional areas.
- Initiated troubleshooting and support of user generated incidents
- Tuned virtual machines in an ESXi environment via Vsphere VMware
- Diagnosed and troubleshooting of ESXi server environment
- Basic ADS (Active Directory) and RADIUS/RAS (Remote Access Server) maintenance.
- Advance understanding of networking, security, and desktop/server hardware concepts.
- Knowledge of VMWare supporting software products
- Experience in performance analysis and troubleshooting
- Knowledge of Software Storage
- Scripting experience with VMware, and Windows
- Collaborated with cross-functional teams to implement cloud solutions aligned with client requirements.
Education
Business Administration
Western Illinois University
Macomb, IL05-1983
Skills
- Microsoft Suite 2016 (Excel, Home Inspection Certifications, Windows, Licensed Notary, Outlook)
- Report writing
- Incident reporting
- Security guard license
- CCTV surveillance
- Emergency response
- Conflict de-escalation
- Staff management
- Crisis intervention training
- Alarm monitoring
- First aid certified
- Verbal and written communication
Certification
- Level 3 Training - 6 months
Level 3 Certification
I enjoy working outdoors, gardening, and going fishing when I get the chance. I attend city counsel meetings and stay involved with the home owners association for my community. I am also studying Spanish to broaden my ability to communicate in my local environment.
Languages
English
Full Professional
Timeline
Security Officer
Cawley Partners
02.2023 - Current
Auto Claims ILR
State Farm
06.2017 - 09.2019
Project Manager
The Tree Guys - part time
12.2015 - 11.2021
Cloud Support Engineer
Verizon
08.2012 - 12.2015
Business Administration
Western Illinois University