Eric Guilamo
Eastern Bank
Revere,MA
7
years of professional experience
2
Languages
I'm a hardworking Youngster with experience in warehouse shipping and receiving, maintaining on-time deliveries. Detail-oriented self-starter and team player. Determined Service Member known for having great time management and organizational skills. A diligent employee driven to work hard. I'm always open to learn from others, willing to do my best and maintain a positive attitude with everyone.
Work History
Online Banking Specialist
1 Year 5 Months- Resolved online banking enrollment, password, and access issues with accurate, timely client support.
- Guided customers through bill pay, transfers, mobile deposit, and digital banking navigation.
- Reviewed online banking cases for fraud indicators, unusual activity, and account security concerns.
- Processed service requests, profile updates, and authentication changes while maintaining compliance standards.
- Handle a high volume of inbound calls while providing professional and efficient customer service.
- Respond to customer questions and service requests through live chat and email.
- Use Salesforce and Five9 to document customer interactions, manage requests, and maintain accurate records.
- Create and update reports using Microsoft Excel and Word.
- Sell and offer credit cards and Loans for customers.
Universal Teller
3 Years 2 Months- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Processed transactions such as deposit, withdrawals, cash checks, etc.
- Welcomed customers and offered pleasant service during entire transaction.
- Built and maintained client relationships through quality, personalized interactions.
- Advised customers on deposit, lending, and account solutions to support informed financial decisions.
- Help co-workers with translation when they need it, even for my bankers co-workers.
Supervisor
10 Months- Supervised daily store operations to maintain efficient customer service and sales support.
- Trained team members on parts lookup, product knowledge, and store procedures.
- Monitored inventory levels and coordinated stock replenishment to prevent shortages.
- Resolved customer concerns and escalated issues to support service quality.
MUSIC TEACHER
1 Year 4 Months- Formulated and implemented effective lesson plans focusing on principles of music, musicianship and music theory.
- Maintained students' progress by evaluating and adjusting strategies.
- Mentored individual students by taking creative approach.
- Helped students appreciate arts with instructional and immersive techniques.
- Organized special events, such as recital concerts.
- Gathered needed materials such as music and props for daily class instruction as well as performances.
- Interfaced with parents to discuss student progress and resolve conflicting educational priorities.
CALL CENTER AGENT
7 Months- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs and identifying options.
- Managed high-volume of inbound and outbound customer calls.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Remote
WAREHOUSE WORKER
4 Months- Used pallet jacks to move items to and from warehouse locations.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Staged and sorted multiple types of products for loading.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Education
Bachelor of Arts
Skills
Responsible driver.
Customer Service
Time management skills
Dependable and reliable
Courteous and polite demeanor
Friendly
positive attitude.
Bilingual: Spanish-English.
Continuous learning mindset
Languages
Spanish: Native/ Bilingual
English: Full Professional
Timeline
Online Banking Specialist
Eastern Bank
05.2025 - CurrentRead More
Universal Teller
Santander Bank Us
03.2022 - 05.2025Read More
Supervisor
Auto Zone Auto Parts
10.2021 - 08.2022Read More
MUSIC TEACHER
Vienna The Music School
06.2020 - 10.2021Read More
CALL CENTER AGENT
Telepointcomm
06.2020 - 01.2021Read More
WAREHOUSE WORKER
VITAQUEST
02.2020 - 06.2020Read More
New Jersey City University
Bachelor of Arts
Read More