Demonstrated professional with over seven years in law enforcement, and six years of military service. Diverse background giving experience in wide range of areas including manual labor, office duties, leadership roles, customer experience, high stress scenarios, and the ability to work effectively in adverse weather conditions.
Overview
14
14
years of professional experience
Work History
Supervisor of Operations
FedEx Freight
05.2022 - Current
Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
Coordinated with other departments to ensure smooth operation and timely completion of projects.
Freight Handler
Fedex Freight
Effingham, Illinois
05.2021 - 05.2022
Performed duties as Operations Support.
Ensured trailers were loaded to maximum capacity while adhering to strict weight ratio's.
Closed trailers in a prompt and timely manner for accurate delivery windows.
Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
Prepared pallets of boxes for easy transportation between customer and storage locations.
Prevented load shifting or damage by using bracing and strapping techniques.
Instructed employee's on correct and safe methods of freight handling and equipment operations.
Deputy Sheriff
Fayette County Sheriff's Office
Vandalia, Illinois
10.2014 - 10.2020
Evaluated complaint and emergency-request information to determine response requirements.
Conducted preliminary investigations at scenes of major crimes.
Apprehended offenders and conducted interviews and interrogations.
Talked regularly with citizens to establish rapport and become a familiar presence in the area.
Issued traffic citations and electronic tickets for violations of traffic laws.
Removed disabled vehicles and obstructions from roadways.
Conducted thorough investigations of serious injury and fatality traffic accidents.
Investigated and reported crimes, accidents, offenses and damage to property.
Assisted in special investigations and crime prevention programs.
Monitored crowded public areas and events to mitigate risk and promote safety.
Patrolman
City Of Brownstown
Brownstown, Illinois
06.2019 - 12.2019
Talked regularly with citizens to establish rapport and become familiar presence in area.
Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
Organized and updated the methods in which reports and evidence were handled and maintained.
Ran personnel recruitment background investigations on potential job candidates.
Patrolman
Ramsey Police Department
Ramsey, Illinois
05.2016 - 01.2017
Ran personnel recruitment background investigations on potential job candidates.
Talked regularly with citizens to establish rapport and become a familiar presence in the area.
Investigated and reported crimes, accidents, offenses and damage to property.
Immediately reported deficient streetlights, signs and road surfaces to keep residents safe.
Enforced all traffic laws and ordinances and checked speed with radar.
Responded immediately to calls involving automobile accidents and criminal activity.
Infantryman
Illinois Army National Guard
Temple Drive, Effingham, Illinois
11.2010 - 11.2016
Developed and led training programs in preparation for combat.
Trained in use of tear gas and explosives.
Operated and maintained communications equipment.
Expert in tactical and technical guidance.
Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
Led fire team during infantry dismounted battle drills and situational training exercises.
Constructed and camouflaged infantry positions and equipment to prevent detection.
Led basic reconnaissance operations and reported enemy movements to commanding officers.
Private Contractor
Leighton Security
Texas
05.2015 - 12.2015
Monitored and authorized entrance and departure of vehicles, cargo trucks, employees and visitors.
Monitored and reported suspicious activities to local authorities.
Secured all doors in office and main buildings after hours.
Performed surveillance of suspects using binoculars, cameras and camcorders.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Patrolman
St. Elmo Police Department
St. Elmo, Illinois
10.2013 - 06.2014
Enforced all traffic laws and ordinances and checked speed with radar.
Investigated and reported crimes, accidents, offenses and damage to property.
Conducted preliminary investigations at scenes of major crimes.
Responded immediately to calls involving automobile accidents and criminal activity.
Investigated incidents and crimes, including evidence collection and witness statements.
Sales Associate/Customer Service
JCPenny's
Effingham, Illinois
11.2011 - 07.2013
Prepared merchandise for sales floor.
Documented all customer inquiries and comments thoroughly and quickly.
Processed cash and credit payments rapidly and accurately.
Answered customer questions about product availability and shipment times.
Referred unresolved customer grievances to designated departments for further investigation.
Responded to all customer inquiries thoroughly and professionally.
Greeted customers in a timely fashion, while quickly determining their needs.
Engaged with customers to effectively build rapport and lasting relationships.
Package Handler
FedEx Ground
Effingham, Illinois
11.2011 - 01.2012
Oversaw package sorting for specified districts.
Handled hazardous materials.
Conducted team movements for large items.
Education
Web Development
Kingsland University
Atlanta, GA
Lake Land Community College
GED -
Professional Education Center
2011
Skills
Conflict resolution training
Risk analysis training
Operational planning
Civil and criminal law expertise
Crisis intervention training
Investigation documentation
Website optimization
Microsoft Office proficiency
Accomplishments
Graduated the Professional Education Center with test scores at the top 20% of traditional high school graduates
Served six years in the Illinois Army National Guard
Served over seven years in law enforcement
Served in multiple leadership roles
Served in multiple instructor roles
Increased productivity by discovering company weaknesses and eliminating or improving weak points
Timeline
Supervisor of Operations
FedEx Freight
05.2022 - Current
Freight Handler
Fedex Freight
05.2021 - 05.2022
Patrolman
City Of Brownstown
06.2019 - 12.2019
Patrolman
Ramsey Police Department
05.2016 - 01.2017
Private Contractor
Leighton Security
05.2015 - 12.2015
Deputy Sheriff
Fayette County Sheriff's Office
10.2014 - 10.2020
Patrolman
St. Elmo Police Department
10.2013 - 06.2014
Package Handler
FedEx Ground
11.2011 - 01.2012
Sales Associate/Customer Service
JCPenny's
11.2011 - 07.2013
Infantryman
Illinois Army National Guard
11.2010 - 11.2016
Web Development
Kingsland University
Lake Land Community College
GED -
Professional Education Center
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