Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ERIC HAWN

Reynoldsburg

Summary

Enthusiastic and reliable Sales Associate dedicated to delivering exceptional customer service with a genuine smile. Committed to driving sales by creating the ultimate customer experience. Several years of experience in diverse settings, consistently achieving job success and a proven track record.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Insurance Agent

Self Employed
11.2024 - 02.2025
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Subrogation Specialist

Wilber Group
04.2024 - 09.2024
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Followed up with customers on unresolved issues.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.

Inside Sales Consultant

Coverall North America
06.2023 - 03.2024
  • Provided product information to customers and aligned products with customer needs
  • Stayed current on customer trends and requirements
  • Highlighted new products and company promotions during sales pitches

Lead Generation Specialist

METTLER TOLEDO
08.2017 - 10.2023
  • Works with CRM to assist scientist, lab managers and quality inspectors in choosing the correct product for their research and development projects

Insurance Agent

Health Markets
04.2017 - 08.2017
  • Outside Sales to businesses and individuals
  • Educated clients on various insurance policies and coverage levels, helping them make informed decisions

Producer

Auto Smarts Radio
01.2011 - 03.2015
  • Board operation
  • Researched stories and guest ideas
  • Edit audio for commercials
  • Copywriting

Apprentice

Cleveland Construction
01.2011 - 02.2014
  • Frame walls
  • Hang drywall
  • Assisted with installing ceiling grids
  • Installed ceiling tile

Customer Service Consultant

Aetna
01.2007 - 08.2011
  • Answered an average of 50 to 75 calls per day by addressing customer inquiries, solving problems and providing new product information
  • Addressed and resolved customer product complaints empathetically and professionally
  • Defused volatile customer situations calmly and courteously

Education

Associate Degree - Art

Hocking College
Nelsonville, OH
06.2004

Skills

  • Communication
  • Adaptability
  • Quick Learner
  • Computer Skills
  • Information Gathering
  • Client Support
  • Sales
  • Problem Solving
  • Targeted Lead Generation
  • Customer follow-up
  • Client assessment
  • Experience with CRM Tools

Certification

  • Accident and Health License – Ohio Department of Insurance.
  • Property and Casualty License - Ohio Department of Insurance.

Timeline

Insurance Agent

Self Employed
11.2024 - 02.2025

Subrogation Specialist

Wilber Group
04.2024 - 09.2024

Inside Sales Consultant

Coverall North America
06.2023 - 03.2024

Lead Generation Specialist

METTLER TOLEDO
08.2017 - 10.2023

Insurance Agent

Health Markets
04.2017 - 08.2017

Producer

Auto Smarts Radio
01.2011 - 03.2015

Apprentice

Cleveland Construction
01.2011 - 02.2014

Customer Service Consultant

Aetna
01.2007 - 08.2011

Associate Degree - Art

Hocking College

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ERIC HAWN