Merissa Perez
Lubbock,TX
Summary
Aspiring clinical medical assistant with strong customer service and patient administration experience. Skilled in improving patient experiences through effective communication and efficient management of medical billing and records. Dedicated to supporting clinical staff and ensuring seamless patient care with precision and attention to detail.
Overview
4
4
years of professional experience
Work History
Insurance Agent
Budget Insurance
Lubbock, TX
02.2024 - 05.2024
- Developed and implemented customized insurance plans for individual clients.
- Verified customer information to ensure accurate and tailored insurance quotes.
- Clarified insurance policy documents and coverage details to enhance customer understanding.
- Guided clients through filing insurance claims and resolving issues to facilitate timely resolutions.
- Conducted follow-up calls to ensure client satisfaction and policy compliance.
- Processed client payments in accordance with company procedures and policies.
- Maintained accurate and up-to-date records of all insurance transactions.
Correctional Officer
Lubbock County Detention Center
Lubbock, TX
06.2023 - 10.2023
- Conducted thorough searches for contraband and illegal activities within facility.
- Inspected inmate cells and searched common areas for safety compliance.
- Supervised inmates during meals, recreation, and scheduled activities to ensure compliance with facility regulations.
- Interacted with inmates to de-escalate conflicts, contributing to a safer facility environment.
- Observed and documented inmate behavior to prevent security incidents.
- Prepared incident and daily activity reports for facility supervisors to maintain accurate records of daily operations.
- Escorted inmates to medical appointments and court appearances.
Patient Service Representative & Central Billing Administrator
UMC Physician
Lubbock, TX
06.2020 - 02.2023
- Checked in patients, verified information, and collected co-payments, ensuring accurate financial transactions at front desk.
- Answered incoming calls, scheduled appointments, and assisted patients, enhancing their overall experience.
- Coordinated with clinical staff to ensure accurate patient scheduling and billing.
- Resolved patient billing inquiries and insurance claim discrepancies, providing timely solutions to improve patient satisfaction.
- Prepared billing data, submitted claims, and monitored outstanding invoices.
- Scanned identification and insurance cards into electronic medical records system.
- Maintained strict confidentiality of all patient health information and records.
Education
Clinical Medical Assistant -
Stepful
New York, NY02-2026
High School Diploma -
Spring Board Academics
Lubbock, TX12-2013
Skills
- Customer Service
- Communication
- Building Rapport
- Problem Solving
- Pressure adaptability
- Interpersonal communication
- EMR
- Injections
- Fluid Aspiration
- Cannulation
- Catheterization
- Patient Care
Timeline
Insurance Agent
Budget Insurance
02.2024 - 05.2024
Correctional Officer
Lubbock County Detention Center
06.2023 - 10.2023
Patient Service Representative & Central Billing Administrator
UMC Physician
06.2020 - 02.2023
Clinical Medical Assistant -
Stepful
High School Diploma -
Spring Board Academics