NinjaOne
Eric Hazlett
Senior Desktop Support Admin
Reno,NV
Summary
IT professional with 20+ years of experience in technical support, Help Desk operations, and team leadership. Skilled at problem-solving, support provision, and technology optimization. Proven track record in assisting users and devices across multiple locations, leading cross-functional teams, and implementing systems for seamless business operations. Possesses a blend of technical expertise and a customer-centric mindset for efficient obstacle tackling.
Overview
23
23
years of professional experience
6
6
Certifications
Work History
Senior Desktop Support Admin
UNIFY Financial Credit Union
03.2022 - Current
- IT support operations for 500-600 employees and thousands of devices across 23 States.
- Worked well in a team setting, providing support and guidance.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Contributed to IT infrastructure upgrades, including Windows 11 rollouts and security enhancements.
- Contributed to the successful completion of numerous high-profile projects.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Implemented new security protocols, safeguarding sensitive data against potential threats.
- Interacted and negotiated with vendors and contractors to secure products and services.
IS Technician
Saint Mary's Regional Medical Center
10.2011 - 03.2019
- Supported 1,500+ employees and 3,000+ devices across primary and satellite locations.
- Responded promptly to service requests, ensuring timely support for critical medical applications and devices.
- Configured hardware, devices, and software to set up workstations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Trained junior help desk staff on best practices and troubleshooting techniques.
- Managed high-volume calls and tickets, prioritizing urgent issues while maintaining a professional demeanor under pressure.
IT Technician
Atlantis Casino Resort Spa
01.2009 - 02.2011
- Diagnosed and resolved hardware and software issues for end-users across various departments.
- Assisted in maintaining network infrastructure, ensuring optimal performance and reliability.
- Provided technical support via phone, email, and in-person to enhance user satisfaction.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Technology Department Manager
Circuit City
01.2003 - 01.2008
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Resolved customer inquiries and issues promptly, fostering a positive shopping experience.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Education
High School Diploma -
Incline Village High School
Incline Village, NV01-1995
Skills
- Teamwork and collaboration
- Problem-solving
- Effective multitasking
- Expense management
- Coaching and mentoring
- Change management
- Schedule management
- Documentation and reporting
- Decision-making
- Complex Problem-solving
Certification
- CompTIA A+
CompTIA - Microsoft Certified Professional (MCPS)
Microsoft - ITIL Foundation: IT Service Management Basics
AXELOS / PeopleCert - Windows 11 for IT Support: Advanced Troubleshooting
LinkedIn Learning - Windows 11: Security
LinkedIn Learning - Windows 10/11: Administration
LinkedIn Learning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
FreshService
Microsoft Office 365
AssetSonar
Intune
Adaxes
Microsoft Windows
Power BI
ManageEngine
Absolute (Computrace)
SCCM
PatchMyPC
Interests
Custom Computer Builds
Bowling
Archery
Websites
Timeline
Senior Desktop Support Admin
UNIFY Financial Credit Union
03.2022 - Current
IS Technician
Saint Mary's Regional Medical Center
10.2011 - 03.2019
IT Technician
Atlantis Casino Resort Spa
01.2009 - 02.2011
Technology Department Manager
Circuit City
01.2003 - 01.2008
High School Diploma -
Incline Village High School
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