Open To Work
Lauren Naraine-Norris
Conroe,TX
Work Preference
Summary
Dynamic educator with a Doctorate in Educational Leadership and a Master's in Criminal Justice Management, dedicated to fostering inclusive, engaging learning environments. Proven ability to enhance curriculum design and implement educational technology, leading to improved student outcomes and retention. Strong track record of integrating critical interdisciplinary concepts in history, culture, and social justice.
Overview
1
1
Certification
11
11
years of professional experience
Work History
JAS Senior Support Specialist
Child Care Aware of America
Arlington, VA
01.2016 - Current
- Delivered technical support and customer service to military families nationwide, ensuring access to essential resources.
- Provided expert support to families navigating child care resources and services.
- Resolved complex inquiries from families on child care options and subsidies, guiding them to appropriate solutions.
- Collaborated with team to streamline customer service processes and workflows, improving response times.
- Conducted training sessions for staff on child care regulations and best practices.
- Trained clients on software systems, conveying complex information effectively.
- Assisted in maintaining accurate records of child care providers and resources available.
- Collaborated with multidisciplinary teams to enhance service delivery.
Adjudicator
Georgia Department of Labor
01.2021 - 01.2022
- Issued legal determinations after evaluating comprehensive evidence.
- Executed administrative hearings to uphold regulatory standards.
- Analyzed evidence and documentation to inform and strengthen decision-making processes.
- Reviewed and analyzed legal documents, such as pleadings, motions, affidavits, orders and opinions to determine the facts of a case.
- Drafted decisions in accordance with established rules and procedures.
- Developed recommendations for resolution by researching applicable laws and regulations to guide outcomes.
- Collaborated with colleagues to resolve complex cases and ensure consistent rulings.
- Facilitated oral arguments to incorporate diverse perspectives in dispute resolution. from parties involved in disputes or hearings.
- Investigated intricate legal and policy matters to enhance understanding and guidance.
Probation and Parole Officer
Georgia Department of Community Supervision
01.2020 - 01.2021
- Supervised parolees to ensure compliance with court-ordered conditions.
- Investigated violations of parole or probation conditions and enforced corrective measures.
- Managed case investigations and developed rehabilitation plans to address individual needs of parolees.
- Developed and implemented individualized treatment plans for parolees.
- Facilitated referrals to community resources, enhancing access to rehabilitation support for parolees.
- Visited homes or workplaces of those under supervision to ensure they are abiding by all rules set forth by the court system.
- Collaborated with courts, law enforcement, and community organizations to integrate resources for improved parolee outcomes.
- Maintained accurate case files and documentation in agency systems.
- Performed investigations to facilitate case management and improve outcomes.
Institutional Parole Officer
Texas Department of Criminal Justice
01.2019 - 01.2020
- Conducted initial assessments of parolees to determine risk and needs.
- Conducted interviews with offenders to gather pertinent information. and assessed institutional records for relevant information.
- Documented parolee interactions and maintained accurate case files.
- Compiled detailed reports for parole board review, highlighting critical data to inform decision-making.
- Summarized cases in reports for judges and legal personnel, facilitating informed judicial review.
- Presented actionable recommendations to various stakeholders in the criminal justice sector.
Education
Doctor of Education (Ed.D.) - Educational Leadership
National American University
Rapid City, SD06-2026
Master of Science - Criminal Justice Management
National American University
Rapid City, SD03-2019
Bachelor of Science - Criminal Justice
National American University
Rapid City, SD05-2018
Skills
- Regulatory compliance
- Policy crafting and implementation
- Data management
- Data analysis
- Project oversight
- Analytical case review
- Strategic decision-making
- Team leadership
- Customer relationship management
- Client relationship development
- Communication effectiveness
- Conflict resolution techniques
- Teamwork collaboration
- Problem-solving
- Performance evaluation
- Presentation skills
- Cultural competency
- Operating systems knowledge
- Virtualization technology skills
Scholarly Research
Doctoral Dissertation, The Impact of Legislative Restrictions on Critical Race Theory on Curriculum Development and Equity in Texas Public Schools. Research explored educational policy, curriculum design, culturally responsive teaching, and educator decision-making, emphasizing diversity, inclusion, and equitable educational practices., References available upon request.
Research Interests
- African Diaspora Studies
- Caribbean History and Culture
- Race, Identity, and Social Justice
- Comparative Criminal Justice Systems
- Educational Leadership
- African Studies
- Curriculum Development
- Culturally Responsive Teaching
- Educational Equity
- Global Citizenship Education
Certification
- Georgia Peace Officer Standards and Training (P.O.S.T.), March 2021
Accomplishments
- Magna Cum Laude, National American University, May 2018
Timeline
Adjudicator
Georgia Department of Labor
01.2021 - 01.2022
Probation and Parole Officer
Georgia Department of Community Supervision
01.2020 - 01.2021
Institutional Parole Officer
Texas Department of Criminal Justice
01.2019 - 01.2020
JAS Senior Support Specialist
Child Care Aware of America
01.2016 - Current
Doctor of Education (Ed.D.) - Educational Leadership
National American University
Master of Science - Criminal Justice Management
National American University
Bachelor of Science - Criminal Justice
National American University