Summary
Overview
Work History
Education
Skills
Timeline
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Eric Heath

Portland,OR

Summary

Diligent and curious professional with demonstrated experience in developing and implementing innovative business analysis strategies to achieve defined goals. Possess strong expertise in defining and analyzing business objectives while leading projects through all phases from definition through execution. Dynamic problem solver skilled in handling customer complaints and innovating new processes to improve customer experience. Expert in problem solving, aligning core business, customer insights, and growth goals. Competently review trends and patterns to identify actionable growth opportunities. Tech-savvy individual who enjoys learning and executing new skills and techniques. Excellent communicator and cross-functional collaborator that thrives within a complex and fast-paced working environment.

Overview

14
14
years of professional experience

Work History

Cash Analyst

Nike World Headquarters
Beaverton, OR
02.2017 - 02.2023
  • Generated and delivered monthly cash flow statements for review by management.
  • Supported external audits through prompt retrieval of necessary documents and provision of requested information.
  • Ensured current and reliable financial systems by promptly investigating and solving account issues.
  • Maintained diligence in verifying the correctness, accuracy, and appropriate coding of postings and documents.

Senior Credit Analyst

Hawaiian Electric Industries
Honolulu, HI
01.2009 - 08.2015
  • Analyzed existing customer accounts to detect any alterations in risk profile or payment trends.
  • Assisted in the training of junior staff members, ensuring efficient execution of credit policy and procedures.
  • Evaluated customer financial information to assess creditworthiness.
  • Monitored and maintained compliance with internal controls and government regulations.
  • Implemented efficient debt collection procedures tailored to delinquent accounts, which included defining specific timeframes for conducting courtesy calls and referring challenging cases to trained debt collectors.
  • Evaluated the financial conditions of corporations by conducting credit reviews.
  • Reached out to account holders with overdue balances and negotiated payment options via extended plans or one-time payments, resulting in correct account updates.
  • Negotiated payment plans with customers, achieving sales and cash flow objectives.

Education

Bachelor of Arts - Psychology

University of Washington
Seattle, WA
06-2002

Skills

  • Cash Flow analysis
  • Cash Management
  • Bank Reconciliation
  • Report creation
  • Account Reconciliation
  • SAP
  • Microsoft Office

Timeline

Cash Analyst

Nike World Headquarters
02.2017 - 02.2023

Senior Credit Analyst

Hawaiian Electric Industries
01.2009 - 08.2015

Bachelor of Arts - Psychology

University of Washington

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Eric Heath