ERIC HERMAN
Peculiar,Mo
Summary
Results-driven Parts Professional with 16 years of experience in managing online and inbound inquiries for parts lookup and product support. Demonstrates strong problem-solving abilities, consistently delivering accurate part numbers and effective troubleshooting guidance. Committed to enhancing customer satisfaction through reliable support and innovative product solutions.
Overview
18
18
years of professional experience
Work History
Automotive Product Support
Garmin
02.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Always met expectations in role on year end reviews
- Manager Trusted and quickly learned new products like inreach
- Made level 3 product support quickly
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Technical Information Specialist/Claims
TVH
11.2010 - 01.2022
- Processed telephone and online requests for technical parts lookup for forklifts, aerial lifts, sweeper scrubbers, and small earth moving equipment, ensuring prompt and accurate support.
- Resolved customer complaints regarding parts compatibility and performance, enhancing customer satisfaction and loyalty.
- Investigated claims to decide if parts were looked up incorrectly or if the item was a quality issue.
New Product Development Specialist
TVH
07.2008 - 11.2010
- Sourced alternative suppliers for OEM parts to reduce procurement costs.
- Added new part numbers to system to support product range expansion.
- Corrected part cross-references in system to ensure data accuracy.
- Correcting parts that were incorrectly crossed in our system.
Education
Associate Applied Science - Automotive
Longview Community College
Lee Summit, MO05.2007
Skills
- Customer service
- Problem resolution
- Problem-Solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Technical support
- Positive demeanor
- Conflict resolution
Timeline
Automotive Product Support
Garmin
02.2022 - Current
Technical Information Specialist/Claims
TVH
11.2010 - 01.2022
New Product Development Specialist
TVH
07.2008 - 11.2010
Associate Applied Science - Automotive
Longview Community College
Personal Information
- Title: Senior Technical Information Specialist
- Date of Birth: Jan 19, 1987