Oscar Sanz
Belton,MO
Summary
With a proven track record at Garmin International, I excel in problem-solving and communication, ensuring product excellence and customer satisfaction. My adaptability and attention to detail have driven successful product launches and enhanced service solutions, showcasing my technical expertise and collaborative spirit. I have strong interest in managing uncertainty and minimizing potential negative outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Automotive Product Support Specialist
Garmin International
Olathe, KS
11.2023 - Current
- Conducted quality assurance testing of new products prior to launch.
- Maintained up-to-date knowledge of company products and services by attending internal trainings.
- Researched and identified solutions to customer inquiries and escalated unresolved issues to appropriate team members.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Integrated Solutions Consultant
AT&T
Kansas City, MO
05.2023 - 10.2023
- Assist new residential customers with the setup of applications and features on their devices, and convey the benefits of an integrated AT&T solution while in their home.
- Present integrated solutions options to the customer, and recommend solutions.
- Achieve sales and service objectives.
- Track and report activities through established processes and procedures.
Electronic Assembler
Garmin
Olathe, KS
02.2021 - 04.2023
- Maintain production equipment and machinery.
- Review work orders and blueprints to ensure that work is performed according to specifications.
- Perform quality checks on products and parts.
- Perform audits of unit inventory.
- Identified potential problems during the manufacturing process before they became costly errors.
- Operated a variety of machinery and tools safely and efficiently.
Student Intern
Johnson County Emergency Management Agency
Warrensburg, MO
08.2020 - 11.2020
- Assist with volunteer management, administrative duties.
- Assist with vehicle maintenance and upkeep as needed.
- Attend emergency management-related meetings and events.
- Administrative tasks: communication, filing, faxing, scanning, etc.; attend community planning meetings and events.
- Assisted in the development of emergency preparedness plans and procedures.
Education
B.S. - Crisis and Disaster Management, Emergency Management
UNIVERSITY OF CENTRAL MISSOURI
Warrensburg, MOSkills
- Problem solving
- Communication
- Adaptability
- Attention to detail
- Time management
Certification
- 7 FEMA Independent Study Certificates
Timeline
Automotive Product Support Specialist
Garmin International
11.2023 - Current
Integrated Solutions Consultant
AT&T
05.2023 - 10.2023
Electronic Assembler
Garmin
02.2021 - 04.2023
Student Intern
Johnson County Emergency Management Agency
08.2020 - 11.2020
B.S. - Crisis and Disaster Management, Emergency Management
UNIVERSITY OF CENTRAL MISSOURI
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