Eric Hernandez
San Antonio,United States
Summary
As a highly skilled Premier Sales and Service Agent, I excel in optimizing customer experiences by leveraging my expert product knowledge and tailored solutions. Through strong communication and active listening, I've consistently elevated customer satisfaction and driven sales growth. My proven ability to cultivate loyal client relationships has significantly enhanced brand loyalty and repeat business. I specialize in creating engaging shopping experiences that perfectly align with customer needs and preferences.
Overview
15
15
years of professional experience
Work History
Premier Sales and Service Agent
AT&T
07.2022 - 01.2025
- Assist customers with service inquiries and new product information. Schedule installations and offer additional services through proactive listening and suggestive selling. Enhance customer satisfaction by aligning solutions with identified needs.
Style Advisor
Saks Fifth Avenue
11.2018 - 11.2021
- Build and sustain client relationships through detailed consultations. Utilize product tools to inform clients about women's footwear and wardrobe options throughout the store. Leverage in-depth product knowledge to enhance client shopping experiences.
- Cultivated strong relationships with clients to boost loyalty.
- Informed clients of new arrivals, promoting sales growth.
- Provided personalized wardrobe consultations to enhance client satisfaction.
Assistant Boutique Manager
Forty Five Ten
11.2016 - 10.2018
- Directed rare beauty product assortment for 30+ elite brands in Houston, executing seasonal edits based on performance. Improved client experiences through cross-shopping across women's shoes, ready-to-wear, jewelry, home, and beauty. Developed strategic clientele initiatives to enhance business opportunities.
- Curated seasonal product selections to drive sales performance.
- Increased client engagement through targeted trunk shows and events.
- Fostered relationships with clients to boost repeat business.
Store Manager
Bluemercury
05.2016 - 11.2016
- Oversaw daily operations of store, ensuring exceptional client service through a welcoming atmosphere and in-depth product expertise. Managed inventory, expenses, and payroll effectively. Maintained a well-stocked, clean, and visually appealing sales floor. Recruited talent and delivered continuous staff training.
- Enhanced customer satisfaction through tailored service and product knowledge.
- Improved store presentation, driving increased foot traffic and sales.
- Streamlined inventory processes, reducing waste and maintaining stock levels.
- Cultivated a motivated team, resulting in lower turnover rates.
Product Specialist
La Prairie at Saks Fifth Avenue
08.2014 - 04.2016
- Focused on delivering exceptional luxury experiences and driving sales at the counter. Developed marketing strategies for in-store and external events. Cultivated client relationships, enhancing brand awareness at the store level. Planned and executed diverse counter events to innovate and grow the business.
- Elevated customer experience, resulting in increased sales.
- Organised successful promotional events, attracting new clients.
- Improved brand visibility through strategic marketing initiatives.
Business Manager
Bobbi Brown at Saks Fifth Avenue
04.2010 - 08.2014
- Managed a team of three product specialists. Planned and executed store-level and nationally sponsored events. Developed sales plans in collaboration with cosmetic team and management. Communicated weekly with buying office to manage inventory effectively.
- Drove sales and training initiatives for counter team.
- Collaborated with Account Executive to uphold luxury service standards.
- Enhanced team performance through targeted education and support.
Skills
- Customer Engagement
- Team Management
- Luxury retail experience
- Upselling strategies
- Cross-selling techniques
- Customer follow-up
- Teamwork and collaboration
- Goal-oriented mindset
- Stress tolerance
- Building rapport
Timeline
Premier Sales and Service Agent
AT&T
07.2022 - 01.2025
Style Advisor
Saks Fifth Avenue
11.2018 - 11.2021
Assistant Boutique Manager
Forty Five Ten
11.2016 - 10.2018
Store Manager
Bluemercury
05.2016 - 11.2016
Product Specialist
La Prairie at Saks Fifth Avenue
08.2014 - 04.2016
Business Manager
Bobbi Brown at Saks Fifth Avenue
04.2010 - 08.2014