Mary Ann Tucker
Bridgewater,NJ
Summary
Dynamic professional with extensive experience at Chubb Group, excelling in billing resolution and customer engagement. Proven track record in enhancing process reliability and increasing first-call resolution rates. Skilled in HIPAA compliance and conflict resolution, fostering strong client relationships.
Overview
12
12
years of professional experience
Work History
Premier Billing Service Representative
Chubb Group of Insurance Companies
05.2018 - 06.2025
- Ensured accurate account information by resolving billing inquiries promptly.
- Identified billing discrepancies and proposed solutions to enhance process reliability.
- Negotiated payment plans, preserving client relationships while achieving revenue goals.
- Trained new Billing Service Representatives on effective account management techniques.
- Clarified patient inquiries about billing and insurance coverage for better understanding.
- Increased first-call resolution rates by listening and providing accurate information.
Customer Service Representative
Apple One / Socket Managed Services
06.2017 - 04.2018
- Enhanced customer satisfaction by resolving inquiries efficiently and promptly.
- Streamlined service delivery through effective collaboration with cross-functional teams.
- Trained new hires on customer service protocols, improving team knowledge and performance.
- Increased customer loyalty by empathetically addressing and resolving complaints.
Senior Account Executive
QPharma
11.2013 - 02.2016
- Strengthened client relationships, driving revenue growth through strategic account planning.
- Oversaw multi-million dollar accounts, aligning solutions with client objectives effectively.
- Enhanced service delivery and customer satisfaction by collaborating with cross-functional teams.
- Streamlined account management workflows, implementing process improvements for operational efficiency.
- Reviewed client performance metrics regularly, identifying improvement areas and executing necessary changes.
Education
No Degree - Business Administration
Somerset Christian College / Pillar College
Somerset, NJSkills
- HIPAA compliance
- Claims processing
- Follow-up skills
- Payment processing
- Customer service
- Customer engagement
- Insurance verification
- Conflict resolution
Timeline
Premier Billing Service Representative
Chubb Group of Insurance Companies
05.2018 - 06.2025
Customer Service Representative
Apple One / Socket Managed Services
06.2017 - 04.2018
Senior Account Executive
QPharma
11.2013 - 02.2016
No Degree - Business Administration
Somerset Christian College / Pillar College