Bailey McCULLOCH
Phoenix,AZ
Summary
Experienced Phlebotomy Technician seeking a position in a growth-oriented facility. Skilled in customer service and problem-solving, with a proven track record in team management and driving customer satisfaction. Adaptable team player with strong communication and conflict resolution skills. A valuable asset to any organization.
Overview
13
13
years of professional experience
Work History
Lead Customer Service Representative/Billing specialist
Sexton Pest Control
04.2024 - Current
- My Job duties in this position are leading my team making sure they are doing their job duties correctly as well as managing their hours and commissions, handling all customer complaints
- I attend manager meetings to discuss problems that need to be corrected as well as inputting changes I see that need to be made
- I also handle training new hires
- My other responsibilities are overseeing the commercial and multi housing side of the company and ensuring appointments and new services are handled accordingly and working directly with the sales technicians and companies
- I am the only person in the company that handles billing
- I process payments via ACH, Card, Check, run daily batches and look into any discrepancies on accounts
Customer service representative
Blue novis
10.2022 - 04.2024
- Job duties are to properly finalize loans, verify the customers identity, verify the customers banking, verify all information given is true and correct
- Duties also include assisting customers with making payments, scheduling payments, skipping payments and helping in escalated calls in order to defuse the situation that the customer is upset about
Front Desk/ phlebotomist
Ortho Az
09.2021 - 10.2022
- Checking patients in and out and inputting their insurance, taking payments and updating patients profiles
- Properly identify patients before drawing blood
- Accurately selecting site for venipuncture, and correctly following the order of draw
- Preparing specimens by loading and unloading them into the centrifuge
- Properly order labs according to doctors notes
- Label specimens and send them to designated labs
- Properly give injections subcutaneously and intramuscular
- Properly room patients and take vitals as well as set up for procedures
- Duties also included running the lab and handling incoming packages
Customer Service Representative
Chase Bank
11.2020 - 09.2021
- Promptly answer inbound calls, assist with balances, payments, online technical support, account questions and concerns
Phlebotomist/ Rooming MA/ Front desk
Arizona Arthritis and Rheumatology Associates
07.2019 - 10.2020
- Properly identify patient before drawing blood
- Accurately selecting site for venipuncture, and correctly following the order of draw
- Preparing specimens by loading and unloading them into the centrifuge
- Properly order labs according to doctors notes
- Label specimens and send them to designated labs
- Properly give injections subcutaneous and intramuscular
- Properly room patients and take vitals as well as set up for procedures
- Duties also included running the lab and handling incoming packages
- I was also responsible for filling in as a receptionist and back office MA
Phlebotomist/MA
Fit Medical Weight Loss
04.2017 - 07.2017
- Properly identify patient before drawing blood
- Accurately selecting site for venipuncture, and correctly following the order of draw
- Preparing specimens by loading and unloading them into the centrifuge
- Label specimens and send them to designated labs
- Properly give injections subcutaneous and intramuscular
- Duties also included handling patient prescriptions and dispensing medication, EKGS, taking heights, weekly weigh ins, daily blood pressure readings
Phlebotomist
Banner Boswell hospital / Sonora Quest
09.2016 - 02.2017
- Properly identify patient before drawing blood
- Accurately obtain blood bank and blood culture specimens
- Accurately selecting site for venipuncture, and correctly following the order of draw
- Delivering STATS and ASAPS according to protocol
- Preparing specimens by loading and unloading them into the centrifuge
Phlebotomist Extern
Phoenix VA Health Care System
08.2016 - 09.2016
- Properly identify patient before drawing blood
- Accurately selecting site for venipuncture, and correctly following the order of draw
- Delivering STATS and ASAPS according to protocol
- Preparing specimens by loading and unloading them into the centrifuge
Analyst
Capital Processing Network
06.2015 - 11.2015
- Complete description of job, responsibilities, duties, and functions
- I was in charge of setting appointments for business owners to meet with the senior sales analysts
In-shop associate
Jimmy Johns
07.2014 - 01.2015
- Complete description of job, responsibilities, duties, and functions
- Making the sandwiches for the delivery drivers, cashier, cleaning the bathrooms, kitchen, tables, and prepping all the food
Customer service associate
Walmart
01.2012 - 06.2014
- Complete description of job, responsibilities, duties, and functions
- Running the customer service department handling returns, exchanges, cashing checks, sending and receiving money for customers, cashier, stocking, shopping for disabled customers
Education
Phlebotomy Certificate -
Pima Medical Institute
Phoenix, AZ09.2016
Skills
- Patient Identification
- Evacuated Tube System
- Safety Precautions (PPE)
- Infant PKU Screening collection
- OSHA compliance
- HIPAA compliance
- Capillary Puncture
- Order of Draw and Additives
- Microhematocrit Drawing
- Site selection for venipuncture
- Blood Culture Collection
- Venipuncture (multisample needle)
- Centrifugation and Aliquot preparation
- Venipuncture (winged infusion)
- Urinalysis
- Urine Drug Screen
- Call management
- Work prioritization
- Team member training
- Complaint handling
- Customer complaint resolution
- Call center experience
- Account management
- Customer correspondence
- Escalation management
- Customer support
- Order processing
- CRM software knowledge
- Willingness to lead
- Database maintenance
- Appointment scheduling
- Appointment setting
- Fast learner
- Customer service
References
Available upon request
Timeline
Lead Customer Service Representative/Billing specialist
Sexton Pest Control
04.2024 - Current
Customer service representative
Blue novis
10.2022 - 04.2024
Front Desk/ phlebotomist
Ortho Az
09.2021 - 10.2022
Customer Service Representative
Chase Bank
11.2020 - 09.2021
Phlebotomist/ Rooming MA/ Front desk
Arizona Arthritis and Rheumatology Associates
07.2019 - 10.2020
Phlebotomist/MA
Fit Medical Weight Loss
04.2017 - 07.2017
Phlebotomist
Banner Boswell hospital / Sonora Quest
09.2016 - 02.2017
Phlebotomist Extern
Phoenix VA Health Care System
08.2016 - 09.2016
Analyst
Capital Processing Network
06.2015 - 11.2015
In-shop associate
Jimmy Johns
07.2014 - 01.2015
Customer service associate
Walmart
01.2012 - 06.2014
Phlebotomy Certificate -
Pima Medical Institute
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