REI WESLEY LAFALAISE
Hollywood,FL
Summary
Detail-oriented and motivated individual with experience in customer service and healthcare-related training. Strong communication, organization, and teamwork skills with a growing background in phlebotomy, patient care, and administrative support. Bilingual in English and Spanish with the ability to adapt quickly and learn new skills.
Overview
1
1
year of professional experience
4052
4052
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
RL Real Estate
, Dominican Republic
07.2022 - 12.2023
- Responded to customer inquiries via phone, email, and chat.
- Identified client needs, provided tailored solutions, resolved issues efficiently, collaborated with internal teams, and maintained accurate records of client interactions.
Phlebotomy
- Performed and trained in venipuncture and capillary puncture techniques.
- Assisted in specimen collection, labeling, and processing while following strict infection control protocols.
- Ensured proper patient identification and maintained professional patient care in clinical environments.
Education
Certified Phlebotomy Technician -
MEDCA
High School Diploma -
South Broward High School
BLS (Basic Life Support) - BLS Provider — CPR & AED Certification
Nationwide Health LLC — Pompano Beach, FL
Skills
- Venipuncture
- Capillary Puncture
- Specimen Collection
- Specimen Processing
- Patient Identification
- Patient Verification
- Infection Control
- Safety Protocols
- Customer Service
- Patient Care
- Communication
- Team Collaboration
- Time Management
- Attention to Detail
- Medical Terminology
- Record Keeping
- Microsoft Word
- Problem Solving
Certification
Certified Phlebotomy Technician, 09/01/25, MEDCA, 7901-0100
Awards
- Patient Care Excellence Award, Award for accurate documentation and communication.
- Outstanding Volunteer Service Award, Recognized for dedication at a community health clinic.
Languages
- Spanish
- French
- English
- Spanish, Professional
Timeline
Customer Service Representative
RL Real Estate
07.2022 - 12.2023
Phlebotomy
Certified Phlebotomy Technician -
MEDCA
High School Diploma -
South Broward High School
BLS (Basic Life Support) - BLS Provider — CPR & AED Certification
Nationwide Health LLC — Pompano Beach, FL