Susan Wyatt
Whitmire,SC
Summary
Dedicated employee known for punctuality.Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
14
14
years of professional experience
Work History
Patient Service Representative/ Billing Specialist
Physical Rehabilitation Group
Lauren, SC
01.2023 - 02.2024
- Completed day-to-day duties accurately and efficiently
- Answered incoming calls in a professional manner
- Adhered to HIPAA regulations when handling confidential patient information
- Verified insurance information, collected payments, and scheduled appointments
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Assisted with scheduling follow-up appointments according to provider availability
- Scheduled patient appointments and procedures
- Inputted patient demographic data into electronic health record system
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Billing with ICD codes and follow up as need.
Manager
CAHEC Management Inc
Clinton, SC
01.2022 - 02.2023
- Preparing the budget, collecting rent, and sending tenant notices
- Oversee facility upkeep, inspecting and maintaining units, public areas, and grounds
- Manage tenant move-in and move-out processes, handing paperwork, evaluating applicants, and explaining policies
- Schedule showings of vacant units, advertise vacancies, and conduct tours
- Respond to emergency situations
- Connect service organizations to target individuals and encourage appropriate usage
- Supervisor maintenance personnel and contract employees.
Assistant Property Manager/Resident Service Coordinator
Westminster Management
Newberry, SC
09.2020 - 01.2022
- Assist the manager with administrative tasks such as preparing the budget, collecting rent, and sending tenant notices
- Overseen facility upkeep
- Manage tenant move-in and move-out processes, handing paperwork, evaluating applicants, and explaining policies
- Respond to emergency situations
- Connect service organizations to target individuals and encourage appropriate usages
- Design and implement service programs for target populations and/or individuals
- Supervisor maintenance personnel and contract employees.
Cashier/Customer Service
SE Grocers
Clinton, SC
10.2019 - 09.2020
- Greeted every customer
- Assisted customers as needed
- Resolved customer complaints
- Operated cash register[s].
Lead Patient Service Representative
Pediatrics of Newberry
Newberry, SC
07.2015 - 04.2017
- Understand the importance of dealing with confidential information
- Assisted the doctors, nurses and other assistance by keeping the daily schedule current, while communicating any changes
- Gather and assemble chart preparations for patients prior to the start of the clinic each day
- Make changes to clinic schedule and reschedule patients as required
- Answer multi-line phones, transfer calls to correct contact and take messages as appropriate
- Collaborate with coworkers to ensure with projects are completed on schedule
- Performed cash, check, and credit transactions for the patient's visit, diagnostic studies and supplies
- Review reports and combine accounts to re-prorate billing
- Updated client information to ensure prompt collections
- Reduced patient billing concerns, assisted with charity applications
- Initiated patient dispute resolution and escalated as necessary
- Finalize patient check out in the course of scheduling for testing, imaging, and follow-up appointments both with other specialist and within the office.
Administrative Office Assistant
SC Vocational Rehabilitation
Laurens, SC
09.2013 - 06.2015
- Recorded daily logs for counselors
- Operated switchboard and field calls from diverse clients to counselors
- Used office equipment
- MS Office Suite knowledgeable
- Assisted clients in scheduling appointments Microsoft Outlook
- Filing, purging, and entering client files to electronic system.
Office Receptionist
M&M Income Tax Service
Laurens, SC
02.2010 - 09.2013
- Answered multiline phone
- Scanning of needed paperwork
- Filing, purging and entering of clients files to electronic software
- Scheduling of appointments
Education
Associate of Applied Science - Administration Office Technology
Piedmont Technical College
Greenwood12-2019
Skills
- Eligibility Determination
- Appointment confirmation
- Medical filing
- Medical Billing
- Appointment Scheduling
- Medicaid
- Medical insurance
- HIPAA Compliance
- Insurance Verification
- Payment Collection
- Customer Service
- Medical terminology knowledge
- Office Administration
- Front Office Management
- Call Routing
- Correspondence typing
- Administrative Skills
- Customer assistance and interaction
- Oral and writing communication
- Verbal and written communication
- Time Management
- Problem-solving skills
- Staff Management
- Administrative Support
- Team Collaboration
- Microsoft Office Suite expertise
- Outlook proficiency
- Word Processing
- Excel
- Quickbooks
- Medical Billing
- Multiline Phone
- Office Management
- HIPAA Regulations
- EMR Systems
- CPT coding
- ICD-10
- Property Management
- Yardi
- Section 8
- LIHTC
- ICD-10
Timeline
Patient Service Representative/ Billing Specialist
Physical Rehabilitation Group
01.2023 - 02.2024
Manager
CAHEC Management Inc
01.2022 - 02.2023
Assistant Property Manager/Resident Service Coordinator
Westminster Management
09.2020 - 01.2022
Cashier/Customer Service
SE Grocers
10.2019 - 09.2020
Lead Patient Service Representative
Pediatrics of Newberry
07.2015 - 04.2017
Administrative Office Assistant
SC Vocational Rehabilitation
09.2013 - 06.2015
Office Receptionist
M&M Income Tax Service
02.2010 - 09.2013
Associate of Applied Science - Administration Office Technology
Piedmont Technical College