Eric Hernandez
San Antonio
Summary
Experienced with elevated customer interaction and service resolution . Utilizes strong communication skills to address and resolve customer concerns effectively. Knowledge of team dynamics and adaptability to ensure consistent service quality.
Overview
10
10
years of professional experience
Work History
PREMIER SALES AND SERVICE AGENT
AT&T
07.2022 - 01.2025
- Support existing customers with service inquiries, product information and bill review explanation.
- Schedule order installations and promote additional services through active listening and suggestive selling. Boost customer satisfaction by aligning solutions to meet needs.
- Scheduled timely installations and upsold relevant services.
- Increased customer satisfaction by tailoring solutions effectively.
STYLE ADVISOR
Saks Fifth Avenue
11.2018 - 11.2021
- Developed and maintained client relationships through in-depth consultations. Utilised product knowledge to advise on women's footwear and wardrobe options. Enhanced shopping experiences by informing clients of new arrivals.
- Cultivated strong client relationships, boosting loyalty.
- Promoted sales growth through strategic product recommendations.
- Delivered personalised wardrobe consultations, increasing client satisfaction.
ASSISTANT BOUTIQUE MANAGER
Forty Five Ten
11.2016 - 10.2018
- Oversaw product assortment for 30+ luxury beauty brands in Houston. Enhanced client experiences through cross-category merchandising in shoes, apparel, accessories, and beauty. Developed initiatives to strengthen client relationships and drive sales growth. Curated seasonal collections to optimise performance.
- Executed targeted trunk shows, increasing client engagement.
- Cultivated strong relationships, boosting repeat business.
- Analysed sales data to inform product strategy.
STORE MANAGER
Bluemercury
05.2016 - 11.2016
- Directed daily store operations, fostering exceptional client service through a welcoming environment and deep product knowledge. Managed inventory, expenses, and payroll efficiently. Maintained a clean, appealing sales floor while recruiting talent and providing ongoing staff training.
- Enhanced customer satisfaction via tailored service.
- Improved store presentation, boosting foot traffic and sales.
- Streamlined inventory processes, reducing waste.
- Cultivated a motivated team, lowering turnover rates.
PRODUCT SPECIALIST
La Prairie at Saks Fifth Avenue
08.2014 - 04.2016
- Drive luxury experiences and boost sales at the counter. Develop marketing strategies for in-store and external events. Cultivate client relationships, enhancing brand awareness. Plan and execute diverse counter events to innovate and grow the business.
- Elevated customer experience, increasing sales by 20%.
- Organised successful promotional events, attracting 150+ new clients.
- Improved brand visibility through strategic marketing initiatives.
Skills
- Customer Service Expert
- Sales Growth Expert
- Client Relationship Management Expert
- Active Listening Expert
- Product Knowledge Expert
- Upselling Techniques Expert
- Account audit and bill review explanation
Timeline
PREMIER SALES AND SERVICE AGENT
AT&T
07.2022 - 01.2025
STYLE ADVISOR
Saks Fifth Avenue
11.2018 - 11.2021
ASSISTANT BOUTIQUE MANAGER
Forty Five Ten
11.2016 - 10.2018
STORE MANAGER
Bluemercury
05.2016 - 11.2016
PRODUCT SPECIALIST
La Prairie at Saks Fifth Avenue
08.2014 - 04.2016