Eric Hesse
Alhambra, CA,CA
Summary
Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style.
Overview
34
34
years of professional experience
Work History
Production Supervisor
UMA Home Decor
Chino, CA
10.2023 - Current
- Analyzed e-commerce transactions completed on retail website.
- Managed multiple, concurrent e-commerce projects in fast-paced environment.
- Responsible for coordinating the shipping of over 1500 eCommerce orders a day.
- Manage inventory levels and order fulfillment process.
- Train employees on different pack methods
- Manage customer service inquiries and complaints.
- Track ecommerce progress of orders shipping in 24 hrs.
- Shipping large parcel using LTL Shipping.
- Coordinate shipping of home Decore orders to numerous vendors
Senior Supervisor
CTDI - Communications Test Design
Fontana, CA
03.2022 - 04.2023
- Coordinated, Supervised, and elevated the work of subordinates and reallocated staff and resources to meet performance requirements.
- Identified Underperforming areas and implemented effective process improvements raising production by 15 percent.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Provided training, and skill development to staff to improve accuracy, productivity, and quality.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
Warehouse Manager
Transformco/ Sears Holdings
Mira Loma, CA
04.1990 - 01.2022
- Established daily performance goals and strategies, which enabled our teams to achieve Key Performance Indicator goals.
- Monitored and identified procedures set forth in the distribution center to ensure integrity and accuracy of inventory and that available resources are utilized productively to control cost.
- Supervised in Shipping, Packing, and Case Pack along with special projects (up to 50 associates at a time).
- Worked hard lines Inbound and Outbound using clamp, sit down and pallet rider.
- Established key performance strategies to increase associate productivity.
- Maintained production by developing, coaching, and training associates on basic work methods, safety policies and warehouse systems.
- Responsible for the roll out of hard lines department, Including end-to-end execution of the Brands appliances within our facility.
- Managed 3PL side of the business Including E-commerce working with multiple WMS systems. Servicing clients, filling orders, ticketing projects, and storing merchandise.
- Reprofiled the order pick module by relocating high velocity sku’s at the optimal level to reduce movements thus reducing unnecessary steps and increasing productivity by 11.3 percent.
- Rolled out the road runner e-commerce department using wms systems.
- Managed end-to-end Logistics, shipping and receiving, order pick. Closely monitored productivity for accuracy and load integrity for 50 associates.
- Established daily performance goals and strategies which enabled our teams to achieve key performance indicator goals.
Education
High School Diploma -
Woodrow Wilson Senior High School
Los Angeles, CA06-1986
Some College (No Degree) -
Chaffey College
Rancho Cucamonga, CASkills
- Schedule Management
- Materials Handling
- Continuous Improvement
- Quality Control
- Supply Chain Management
- Logistics
- Inventory Coordination
- Activity Reporting
- Production Planning
- Training and Mentoring
- Resource Allocation
- Supply Chain Distribution
Timeline
Production Supervisor
UMA Home Decor
10.2023 - Current
Senior Supervisor
CTDI - Communications Test Design
03.2022 - 04.2023
Warehouse Manager
Transformco/ Sears Holdings
04.1990 - 01.2022
High School Diploma -
Woodrow Wilson Senior High School
Some College (No Degree) -
Chaffey College
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