Summary
Overview
Work History
Education
Skills
Websites
Certification
Assessments
Languages
Timeline
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Eric Hilerio

Eric Hilerio

Saint Cloud,FL

Summary

Experienced operations leader with a strong background in managing complex, multi-disciplinary projects within the theme park and hospitality industries. Demonstrated success in strategic planning, operational execution, and cross-functional collaboration. Skilled at overseeing large-scale new venture projects, improving team member and guest experiences, and ensuring adherence to safety and operational standards.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager, Ride & Show Engineering (Physical Security)

Universal Creative
08.2022 - Current
  • Directed technical management for park-wide hardware and software systems, overseeing budget and schedule compliance.
  • Directed technical management for park-wide hardware and software systems, overseeing budget and schedule compliance.
  • Led specification, bid/award, design, production, installation, commissioning, and acceptance testing of park-wide systems (CCTV, access control, command centers, etc.).
  • Collaborated with Universal Core Safety and Engineering and various stakeholders on system design and architecture.
  • Ensured compliance with contract specifications through effective in-field installation, testing, and adjustment.
  • Coordinated with Facility & Construction teams and contractors to maintain clear communication regarding project activities.

Security Manager Integrator

SENA-TECH
05.2019 - 08.2022
  • Prepared and scheduled work in coordination with general contractors, engineers, and architects.
  • Developed and programmed access control systems (S2 Lenel), CCTV systems, sound masking, paging systems, and alarms for the Orlando office.
  • Maintained liaison with prime clients and owners to facilitate construction activities.
  • Monitored construction activities to ensure projects were on schedule and within budget.
  • Managed financial aspects of contracts, including material buyout, purchasing, progress billing, and income/expenses.
  • Conducted post-project reviews to identify areas for future improvement.

Systems Integrator Project Manager

ComDesign Infrastructure Solutions, Inc
06.2014 - 05.2019
  • managed access control systems, computer networks, IP phone systems, AV IP video, and CCTV systems.
  • Oversaw cable routing, termination, and system testing to ensure proper functionality.
  • Provided end-user training on system software and performed troubleshooting of system/hardware malfunctions.
  • Implemented IP-based surveillance systems, including Pelco Endura, OnSSI, Salient Systems, Lenel, FCWnx, Gallagher, and others.
  • Configured servers and SQL databases for access control and software integration.


Telecommunications Manager

Peabody Orlando
05.2008 - 05.2014
  • Maintained Nortel Option 81C and Avaya 8800CM systems, including moves, adds, changes, and preventive maintenance.
  • Managed voicemail systems (Meridian Mail and DuVoice) and cable infrastructure (66, 110, Cat 3, 5, 6).
  • Oversaw migration from Nortel Option 81C to Avaya 8800CM.
  • Managed telecommunications for staff, guests, meeting spaces, and public areas (300,000 sq ft meeting space, 1600+ guest rooms, 1100+ staff).

Education

Bachelor's in Computer and Electronics Engineering Technologies -

TT Technical Institute
Orlando, FL
01.2003

Skills

  • Operations Management
  • Strategic Planning
  • Budget Management
  • Project Management
  • Cross-functional Collaboration
  • Safety and Compliance
  • CCTV Systems
  • Access Control Systems
  • Network Security
  • Telecommunication
  • Construction Management- Forecasting
  • Team Leadership
  • Complex Problem-Solving
  • Time Management
  • Staff Management
  • Verbal and written communication
  • Staff Training and Development

Certification

  • Access Control Systems: Lenel S2, Paxton, Isonas
  • CCTV Systems: Onssi, Exacq, Milestone, Avigilon, Hanwha, Digital Watchdog
  • Sound Masking: Lencore iNetNform & Classic, Cambridge
  • DAS Systems: WilsonPro
  • Paging Systems: Bogen, Valcom
  • Intrusion Alarm Systems: Bosch, Honeywell, DSC, RBtec

Assessments

  • Management & Leadership Skills: Impact & Influence, Proficient, 08/01/19
  • Technical Support, Proficient, 08/01/19

Languages

Spanish
Native or Bilingual

Timeline

Manager, Ride & Show Engineering (Physical Security)

Universal Creative
08.2022 - Current

Security Manager Integrator

SENA-TECH
05.2019 - 08.2022

Systems Integrator Project Manager

ComDesign Infrastructure Solutions, Inc
06.2014 - 05.2019

Telecommunications Manager

Peabody Orlando
05.2008 - 05.2014

Bachelor's in Computer and Electronics Engineering Technologies -

TT Technical Institute

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Eric Hilerio