Eric Hill
Concord,NC
Summary
Dedicated and organized Operations Manager with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
11
11
years of professional experience
Work History
Operation Manager
REMM Cleaning Service
Charlotte, NC
08.2013 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Inspected facilities regularly to identify potential safety hazards or areas that need attention.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Responded to emergency spills quickly to minimize the damage caused by the spillage.
- Ensured compliance with company policies related to security measures while on duty.
Education
Master of Science - Public Administration
Keller Graduate School of Management
Charlotte, NC11-2010
Skills
- Document Control
- Process Improvement
- Production
- Data Analysis
- Logistics Oversight
- Program Administration
- Inventory Management
- Health and Safety Compliance
- Customer Service
- Financial Management
- Performance Monitoring
- Quality Assurance Controls
Affiliations
- Active volunteer for Feed the Hungry
- Work out 3 - 5 days a week
- Taking spanish lessons through Duolingo
References
References available upon request.
Timeline
Operation Manager
REMM Cleaning Service
08.2013 - Current
Master of Science - Public Administration
Keller Graduate School of Management
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