Eric Hill
5535 KIndle Ridge Drive Memphis
Summary
Dynamic professional with a proven track record at the Tennessee Department of Transportation, excelling in operational efficiency and team development. Skilled in critical thinking and customer service, I implemented training programs that enhanced performance and fostered collaboration, driving significant improvements in service delivery and team morale.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Highway Response Supervisor 1
Tennessee Department of Transportation (TDOT) Help program
Memphis
04.2010 - Current
- Developed operational procedures that increased service efficiency and effectiveness.
- Implemented training programs to elevate team skills and drive performance improvements.
- Coordinated staff schedules and assignments for effective workflow management.
- Conducted performance evaluations to guide employee development efforts.
- Facilitated cross-departmental communication to enhance project execution and collaboration.
- Resolved issues and conflicts within the team to maintain a positive work environment.
Correction Officer
Shelby County Division of Correction Center
Memphis
01.2002 - 08.2008
- Coordinated safe and timely transportation of inmates for court appearances, enhancing security and compliance with judicial schedules.
- Supervised inmate activities and ensured compliance with safety regulations.
- Conducted regular security checks throughout the facility to maintain safety standards.
- Managed inmate records and documentation for accurate tracking and reporting.
Correction Officer
Corrections Corporation of America
Memphis
01.2001 - 01.2002
- Monitored inmate behavior to proactively maintain safety and security within the facility.
- Conducted regular inspections of inmate living areas and common spaces to ensure safety and compliance with facility standards.
- Implemented facility policies to ensure compliance with correctional standards.
- Responded to emergencies, utilizing crisis intervention techniques.
- Developed and managed training programs for juvenile inmates at Shelby Training Center to promote rehabilitation.
Truck Driver
US Xpress INC
Chattanooga
08.1999 - 01.2001
- Operated long-haul trucks in compliance with safety regulations and company policies to ensure secure transportation.
- Completed pre-trip inspections to verify vehicle safety and compliance, contributing to reliable operations.
- Maintained accurate logs of driving hours, routes, and deliveries.
- Communicated with dispatch to promptly address route changes and delays, facilitating timely deliveries.
Education
First Responder Cert - Emergency medical responder
Roan State Community College
Knoxville, TN06-2010
Diploma - General Studies
Sheffield High School
Memphis, TN06-1997
Grade 7-11 - Gender Studies
Ethel Attendance Center
Ethel, MississippiSkills
- Crisis management
- Conflict resolution
- Critical analysis
- Goal-oriented completion
- Integrity and dependability
- Fast-paced learning
- Enthusiasm and focus
Certification
- Handgun permit, Tennessee, #092712800
- Commercial DL, Tennessee, #092712800
- First Responder, Tennessee, #0000016943
Affiliations
EVOC Driving instructor 10 Years
Timeline
Highway Response Supervisor 1
Tennessee Department of Transportation (TDOT) Help program
04.2010 - Current
Correction Officer
Shelby County Division of Correction Center
01.2002 - 08.2008
Correction Officer
Corrections Corporation of America
01.2001 - 01.2002
Truck Driver
US Xpress INC
08.1999 - 01.2001
First Responder Cert - Emergency medical responder
Roan State Community College
Diploma - General Studies
Sheffield High School
Grade 7-11 - Gender Studies
Ethel Attendance Center