Jennifer R. Victoriano
Service Corporation International
Westwego,Louisiana
19
years of professional experience
I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. I am known for reliability and adaptability, with swift capacity to learn and apply new skills. I am committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
9-1-1 Operator/Dispatcher II/Acting Assistant Supervisor
9 Months- Answered 9-1-1 calls and created dispatch items for police response.
- Answer 9-1-1 calls and create items accordingly to be sent to the corresponding dispatcher for dispatch to police.
- Dispatch the calls sent by the call taker, to the appropriate officer.
- Dispatch EMS calls sent by the call taker, to the appropriate EMS unit.
- Currently in NCIC training (projected release date end of August/beginning of September)
Associate Representative
1 Year 5 Months- Answered phone calls from associates and resolved inquiries regarding benefits, forwarding complex issues to senior representatives as needed.
- Performed data entry to maintain accurate records and support efficient processing of associate information.
- Executed filing tasks to maintain an orderly and efficient document management system.
Specialty Courts Case Manager
1 Year 11 Months- Interviewed and assessed potential participants in Specialty Courts Program to evaluate eligibility and needs
- Completed intakes for participants once they pled into the program
- Placed participants into residential treatment if needed and correspond with their counselors to obtain their progress for purpose of keeping them in compliance with the court
- Facilitated case management classes to support individuals in managing weekly obligations and paperwork for probation compliance
- Coordinated graduation ceremonies for participants completing the Specialty Court Program, celebrating their achievements and reintegration
- Scheduled phone calls in the automated system for daily drug screening purposes
- This position included a lot of data entry using web-based programs, communicating via email using Microsoft Outlook and preparing a court docket using Microsoft Excel
Manager/Hostess
7 Years 10 Months- Opened and closed restaurant during scheduled shifts
- Responsible for making bank deposits, payroll & accounts payable
- Assisted in seating guests, managed the waiting list & to-go orders
- Oversaw the festivals that we participated in (when applicable)
Probation Coordinator
3 Years- Prepared a weekly court docket of clients who were due in court
- Collected and organized weekly case management paperwork from clients, ensuring compliance and timely processing.
- Maintained organized records through efficient data entry processes
- Placed participants into residential treatment if needed and correspond with their counselors to obtain their progress for purpose of keeping them in compliance with the court
- Facilitated case management classes for individuals who needed assistance with their weekly obligations/paperwork for their probation officer
- Facilitated placement of participants into residential treatment and communicated with counselors to track their progress for court compliance.
- Facilitated case management classes, guiding individuals in meeting weekly obligations and paperwork requirements for probation.
- Coordinated graduation ceremonies for participants completing the Specialty Court Program, celebrating their achievements and reinforcing program success.
- Data entry
- This position included a lot of data entry using web-based programs, communicating via email using Microsoft Outlook and preparing a court docket using Microsoft Excel
Drug Court Clerk (Clerk III)
2 Years 3 Months- Collected payments from clients across programs, recorded transactions in web-based system, and updated accounting spreadsheet for accurate financial tracking
- Answered incoming calls and transferred them to appropriate departments
- Performed data entry tasks by inputting information into databases
9-1-1 Operator/Dispatcher/Assistant Supervisor
6 Years 10 Months- Answered multiple 9-1-1 calls simultaneously, creating entries for accurate routing to dispatchers.
- Coordinated the dispatch of 9-1-1 calls to ensure timely response from emergency services.
- Answered multiple 9-1-1 phone calls at a time, created entries accordingly to be routed to the correct dispatcher.
- Notified supervisors and Sheriff of major incidents to ensure timely response and coordination.
Education
High School Diploma
Skills
Problem-solving
Troubleshooting
Efficient multitasking
Attention to detail
Crisis management
Timeline
9-1-1 Operator/Dispatcher II/Acting Assistant Supervisor
07.2021 - 04.2022Read More
Associate Representative
Service Corporation International
11.2020 - 04.2022Read More
Specialty Courts Case Manager
24th Judicial District Court
09.2017 - 08.2019Read More
Probation Coordinator
24th Judicial District Court
08.2014 - 08.2017Read More
Drug Court Clerk (Clerk III)
24th Judicial District Court
05.2012 - 08.2014Read More
Manager/Hostess
Katie's Restaurant & Bar
03.2010 - 01.2018Read More
9-1-1 Operator/Dispatcher/Assistant Supervisor
Jefferson Parish Sheriff's Office
12.2002 - 10.2009Read More
Ridgewood Preparatory School
High School Diploma
Read More