Courtney Wilson
Salem
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments. Experience with finances. Ability to identify issues & have proper communication with the other involved teams.
Overview
7
7
years of professional experience
Work History
9-1-1 Dispatcher
Salem County 9-1-1 Center
Woodstown, NJ
10.2021 - Current
- Handled high-pressure 9-1-1 calls, accurately assessing situations and dispatching appropriate emergency services.
- Coordinated dispatch of units to optimize logistics and support operational efficiency.
- Engaged with various units to ensure alignment on objectives and initiatives.
- Handled police calls to facilitate prompt assistance and maintain public safety.
- Coordinated interactions with police officers to ensure timely information exchange and support community safety initiatives.
- Monitored emergency calls and dispatched appropriate response units efficiently.
- Coordinated communication between first responders and callers to ensure timely assistance.
- Maintained accurate records of incidents and responses for operational review.
- Utilized CAD systems to track and manage incidents in real-time.
- Trained new dispatchers on protocols, procedures, and use of communication equipment.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Payroll Coordinator
Harris Plumbing, Heating, Air, & Propane
Salem, NJ
01.2021 - 09.2021
- Processed weekly payroll for over 200 employees using ADP Workforce Now
- Reconciled payroll discrepancies, collaborating with HR to resolve issues promptly
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Fill out technicians bonus sheet
Cashier
Walgreens
Pennsville, NJ
10.2020 - 01.2021
- Oversaw daily cash handling operations to ensure accuracy and compliance. Trained new cashiers on best practices for customer service and transaction processing. Collaborated with management to enhance customer satisfaction and streamline checkout procedures.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related problems. Facilitated communication between customers and service teams.
- Managed inventory organization and shelf stocking to optimize product accessibility.
- Performed detailed cleaning tasks to maintain facility standards and enhance user experience.
- Managed photo printing operations to deliver timely and accurate results.
- Executed canvas creation processes to ensure high-quality visual outputs.
Dockhand
Barber's Basin
Elsinboro, NJ
06.2019 - 10.2019
- Handled phone inquiries to facilitate prompt assistance and maintain customer satisfaction.
- Processed customer payments efficiently and accurately.
- Operated gas pump to facilitate efficient fuel dispensing.
- Cut grass
- Assisted mechanic with various tasks as required.
- Executed routine maintenance tasks to ensure optimal equipment functionality.
- Oversaw dock operations, ensuring timely loading and unloading of vessels.
- Trained new dock hands on safety protocols and equipment usage.
- Maintained inventory records for dock supplies and equipment.
- Conducted regular inspections of docking facilities for safety compliance.
- Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.
- Monitored weather conditions closely, adjusting work plans accordingly to ensure safe operations at all times.
Education
High School Diploma -
Salem High School
Salem, NJ06.2020
Skills
- FF1 certification
- FF2 certification holder
- Hazardous materials awareness certification
- Hazardous materials operations certification
- Certified in CPR and first aid
- Basic tool proficiency
- Client support
- Proficient in computer applications
- Organizational planning skills
- Payroll management
- EMD certification
- ICS 100, 200, 300, 700, 800
- Typing speed
- Decision-making
- Teamwork and collaboration
- Stress tolerance
- Problem-solving
- Data entry proficiency
Awards
- Honor Roll
- Perfect attendance at Salem County Fire Academy
- FireFighter Health & Fitness Award at Salem County Fire Academy
Timeline
9-1-1 Dispatcher
Salem County 9-1-1 Center
10.2021 - Current
Payroll Coordinator
Harris Plumbing, Heating, Air, & Propane
01.2021 - 09.2021
Cashier
Walgreens
10.2020 - 01.2021
Dockhand
Barber's Basin
06.2019 - 10.2019
High School Diploma -
Salem High School