Shonta Dale
Steger,IL
Summary
Adept at coordinating emergency responses and delivering exceptional patient care, I excel in high-pressure environments, as demonstrated at CalCom Dispatch Center. My expertise includes emergency medical response and strong interpersonal skills, ensuring customer satisfaction and efficient team collaboration. Achieved significant improvements in service delivery through attention to detail and problem-solving abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
9-1-1 Dispatcher
CalCom Dispatch Center
Calumet Park, IL
12.2023 - Current
- Coordinate emergency responses for a diverse population, demonstrating quick decision-making and strong communication skills
- Provide clear, calm instructions to callers during high-pressure situations
- Work in a team environment, assisting colleagues to ensure timely and accurate service delivery
Dialysis Technician
Fresenius Medical Care
Hammond, IN
10.2015 - 03.2024
- Delivered exceptional care and service to patients, demonstrating compassion and attention to individual needs
- Trained new staff and assisted with emergency procedures, ensuring the safety and comfort of patients
- Worked collaboratively with a multidisciplinary team to maintain a safe and efficient clinic environment
Sales Representative
Clinique Estée Lauder
Oakbrook, IL
02.2016 - 03.2017
- Provided personalized beauty consultations and product recommendations, ensuring customer satisfaction
- Managed sales transactions, handled customer inquiries, and built lasting relationships with clients
- Maintained a clean and organized sales floor, ensuring product displays were in top condition
Education
High School -
Thornton Township High School
Harvey, IL01.2001
Skills
- Customer Service Excellence
- Emergency Medical Response (EMD, CPR, AED)
- Strong Communication & Interpersonal Skills
- Teamwork & Collaboration
- Attention to Detail
- Conflict Resolution
- Time Management
- Problem Solving
Certification
- Emergency Medical Dispatcher (EMD)
- CPR & AED Certified
- Customer Service Expert Training
Additional Information
Passionate about travel and customer service., Flexible and adaptable, with a positive attitude and a commitment to excellence., Strong multitasker, able to manage multiple priorities while maintaining professionalism under pressure.
Timeline
9-1-1 Dispatcher
CalCom Dispatch Center
12.2023 - Current
Sales Representative
Clinique Estée Lauder
02.2016 - 03.2017
Dialysis Technician
Fresenius Medical Care
10.2015 - 03.2024
High School -
Thornton Township High School
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