Eric Holloway

• Streamlined administrative processes, enhancing operational efficiency across departments.
• Developed and implemented strategic policies to improve organizational effectiveness.
• Led cross-functional teams in executing high-priority projects, ensuring alignment with corporate goals.
• Oversaw budget management, optimizing resource allocation for maximum productivity.
• Oversaw QAD EQMS (Quality ERP system) development and maintenance processes including support and troubleshooting issues from all manufacturing plants.
• Analyzed performance metrics to identify areas for process improvement and cost reduction.
• Led process improvement initiatives that resulted in increased productivity and streamlined workflows across various departments.

• Work at home position (seasonal only)
• Handled inbound customer chat conversations from various websites.
• Asked open-ended questions to determine which products or services would be best fit for customer's needs.
• Documented all customer information accurately in computer system, providing dated notes for future reference.
• Worked closely with each customer to carefully resolve issues within timely fashion.
• Remedied issues quickly and within parameters of company-mandated policies and procedures.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Received 98% customer experience satisfaction rating post chat exit survey

• Work at home position

Voluntarily resigned from position during 8-week training period due to determining job was not suited for career path.

• Promoted two times within 8-year tenure to ultimately lead team of 10 Quality Engineers and 12 Senior Quality Technicians, 12 Quality Inspectors and 6 Factory Guest Engineers focused on Customer, Internal & Supplier Quality - reporting directly to Section Manager of Quality.
• Responsible for day-to-day activities in managing and resolving customer trouble by means of root cause analysis and countermeasure implementation.
• Responsible for change-point control relating to changes that affected manufacturing quality and managed result post change.
• Responsible in communicating with manufacturing, engineering and material services departments of all change-points affecting said departments.
• Review and approve PFMEA, (Process Failure Mode Effect Analysis) PQCT (Process Quality Control Table) development documentation during New Model and Current Mass Production.
• Conduct layered audits of critical process and establish corrective action activity.
• Support in external and internal IATF 16949 audits.
• Responsible for training and maturation of staff.
• Planned and directed projects focused on improving areas such as New Model development and PPAP approval, Top Troubled Suppliers and Level 1 Parts to Customer control.
• Responsible in management and reporting of Company Business Plan (KPI) targets.
• Responsible in root cause investigation and countermeasure implementation and reporting to Management related to Supplier Parts impact to Production
• Set plans to conduct New Model Reviews (NMR) with Suppliers and to oversee and review project maturation
• Documented recommendations to improve internal controls
• Administered auditing program to address risks and evaluate compliance with regulatory requirements
• Handled supervisor duties when manager was unavailable or out of office

• Promoted 3 times during tenure to ultimately being responsible for entire Quality Department. Implementing administration of Quality Business Plan supporting company Business Plan (KPI) and having authority to manage all work affecting quality - reporting directly to Plant Mgr.
• Established and improved leadership for development, implementation, communication and maintenance of quality systems, policies and procedures for Company according to approved quality system. Primary achievement of high degree of joint ownership of quality and compliance strategies with all of major operational stakeholders in Company while addressing regulatory requirements in effective, timely and responsible manner.
• Quality Assurance project lead for cross-functional projects including determining QA timelines, plans and position strategies; Manage and maintain quality aspects of Design Control Program including but not limited to design input and output documentation, applicable risk analysis, verification and validation activities and formal design reviews.
• Established leadership for developing and directing Quality Assurance and Quality Improvement initiatives (Cost- of-Quality reductions, Audit system, etc.) for all products, processes and services.
• Managed and increased Company's internal quality audit program and performed improvement initiatives resulting from all Quality Audits - internal and external.
• Interact ed with Manufacturing and Development teams to maintain product supply and support introduction of new products.
• Performed reports on timely basis to executive management on performance of quality system, non-compliance items and recommended corrective actions.