Eric Holm
Chicago,IL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
SRAM
Chicago, IL
04.2022 - Current
- Provided comprehensive technical support to customers via telephone, email and chat.
- Troubleshot system errors and identified potential solutions.
- Created user accounts with appropriate permissions levels based on job requirements.
- Conducted tests to identify malfunctions in hardware or software systems.
- Responded promptly to service tickets submitted by users experiencing technical difficulties.
- Tracked customer requests from initial contact through resolution.
- Supported end users with basic troubleshooting techniques such as restarting a device or resetting passwords.
- Provided training for users on new technologies or procedures related to their jobs.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
IT Help Desk Agent
PartsTrader
Chicago, IL
12.2021 - 04.2022
- Developed and maintained user accounts, profiles, file systems, directories, access privileges and security settings.
- Installed and configured computer hardware operating systems and applications.
- Resolved customer complaints via phone or email in a timely manner.
- Tested computer equipment to ensure proper functioning prior to deployment.
- Implemented changes and upgrades to existing computer systems as needed.
- Participated in training sessions for updating skills in latest technologies.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Used remote login tools to assist clients with technical and product questions.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Demonstrated advanced product knowledge to solve customer issues.
Education
Bachelor of Arts - Photography
06.2010
Bachelor of Science - Computer And Information Sciences
06.2008
Skills
- Technical Instruction
- Application Installations
- Technical Troubleshooting
- Remote Technical Assistance
- Customer Experience Management
- Accurate Documentation
- User Support
- Customer Service
- MS Office Proficiency
- Product Troubleshooting
Affiliations
- Multimodal connoisseur
- Mountain bike advocate
- Outdoors conversationalist
- Motorcycle junkie
- Wood working enthusiast
- Amateur graphic designer
Certification
PartsTrader
- UCI certified race mechanic
- USAC licensed race mechanic
- Bill Woodul race mechanic certified
- Adobe creative certified
References
References available upon request.
Timeline
Technical Support Specialist - SRAM
04.2022 - Current
IT Help Desk Agent - PartsTrader
12.2021 - 04.2022
School of The Art Institute of Chicago - Bachelor of Arts, Photography
Purdue University - Bachelor of Science, Computer And Information Sciences
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