Eric Holseth
Lakeland,FL
Summary
Dynamic, results-driven, ands safety-oriented professional with exceptional customer service skills honed at four different Ace Hardware locations and the City of Lakeland Warehouse. Proven skill in inventory control and upselling, fostering strong relationships that drive repeat business. Adept at complex problem-solving and collaborative teamwork, enhancing operational efficiency and exceeding customer satisfaction. Demonstrated success in driving store sales through effective communication and product knowledge.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Associate
Crowder Bros. Ace Hardware
02.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Received and unloaded freight trucks using forklift and pallet jack and prepared freight for stocking to the sales floor.
Director of Music Ministries
Covenant Presbyterian Church
08.2009 - 06.2022
- Mentored aspiring musicians through providing individualized instruction on various instruments, vocal techniques, or conducting skills.
- Evaluated overall effectiveness of the music ministry by soliciting feedback from participants and attendees, using insights to drive continuous improvement initiatives.
- Managed annual budgets for the music ministry, ensuring efficient allocation of resources towards equipment, sheet music, and events.
- Developed a comprehensive music program, recruiting and training volunteer musicians and vocalists for various ensembles.
- Organized seasonal productions such as Christmas cantatas or Easter celebrations, coordinating rehearsals and promotional efforts.
- Maintained a well-organized library of sheet music, recordings, and other resources necessary for the smooth functioning of the music ministry.
- Cultivated a positive rehearsal environment by implementing efficient scheduling, clear communication, and constructive feedback techniques.
- Enhanced worship services with special musical offerings such as instrumental solos or guest performers to provide variety and inspiration for the congregation.
- Encouraged congregational participation in music ministry events through effective promotion via print materials, announcements, and word of mouth.
- Increased choir membership by implementing targeted recruitment strategies and fostering an inclusive environment for all skill levels.
- Directed a children's choir program to introduce young members to choral singing while nurturing their spiritual growth.
- Enhanced congregation engagement by incorporating diverse musical styles and instruments in worship services.
Administrative Assistant
Lakeland School of Music
08.2018 - 02.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Accurately processed client payments, ensuring accurate recording of financial transactions in the accounting system, and worked with clients to resolve payment issues.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Warehouse Technician
City of Lakeland
12.2002 - 04.2018
- Adhered to safety guidelines consistently and underwent continuous safety training and certifications, reducing workplace accidents significantly.
- Maintained a clean and organized workspace, facilitating easy access to equipment and materials.
- Collaborated with team members to achieve daily targets and maintain a high level of productivity.
- Supported efficient loading and unloading of trucks, ensuring timely delivery of products to customers.
- Safely operated forklifts and pallet jacks, ensuring proper handling of delicate products.
- Assisted in the training of new employees, sharing expertise on best practices and safety procedures.
- Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
- Performed preventative maintenance on warehouse equipment routinely, reducing downtime caused by malfunctions or breakdowns.
- Recorded and reported shortages and damages and inspected product condition to verify accuracy of received inventory.
- Reduced shipment errors through meticulous attention to detail and accurate data entry.
- Assisted with regular audits of inventory levels, identifying discrepancies and taking corrective action promptly.
- Loaded, unloaded, and moved material to and from storage and production areas using various forklifts and pallet jacks to relocate products and equipment.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Processed required paperwork to expedite handling of shipped, received, and issued goods.
- Sorted and delivered materials to different work areas and staff using company van and hand truck.
Education
Bachelor of Arts -
Florida State University
Tallahassee, FL06-1995
Skills
- Collaborative teamwork
- Strong task management
- Strong interpersonal skills
- Exceptional customer service
- Customer requirement analysis
- Complex problem-solving
- Professional demeanor
- Prioritization and time management
- Product recommendations and demonstrations
- Expert in plumbing, hardware, and paint
- Upselling and cross selling
- Inventory control procedures
- Excellent communication skills
- Reading comprehension skills
Languages
Spanish
Limited Working
Certification
- Forklift Certification (City of Lakeland)
- CPR/AED Certification (City of Lakeland)
- First Aid Certification (City of Lakeland)
Timeline
Sales Associate
Crowder Bros. Ace Hardware
02.2022 - Current
Administrative Assistant
Lakeland School of Music
08.2018 - 02.2022
Director of Music Ministries
Covenant Presbyterian Church
08.2009 - 06.2022
Warehouse Technician
City of Lakeland
12.2002 - 04.2018
Bachelor of Arts -
Florida State University
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