Eric Hopkins
New Bern,NC
Summary
As a seasoned professional with 7 years of experience in customer service, administration, and operations within a hybrid/remote work environment, I have consistently demonstrated the ability to excel both independently and as a collaborative team member. I am a highly motivated and positive individual confident in my ability to make a significant contribution to a forward-thinking organization. Possessing diverse experience and a proven capacity for rapid learning and meticulous attention to detail, I excel in both team and independent settings. I seek a challenging opportunity in a administrative or operations role with a company committed to fostering professional growth and development. I appreciate you reviewing my resume and eagerly anticipate your response.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Experience Operations Representative
ESIS/CHUBB
Wilmington, DE
04.2022 - Current
- Process policy renewals within our system, ensuring accurate spreadsheet updates
- Provide scheduling support to partner leadership for meetings
- Send email reminders to claims representatives regarding the submission of their claim reports
- I prepare client reports and booklets according to specifications
- Provide support to team members during their absences or periods of high workload
- Updating EASE and salesforce with accurate account information
- I am a valuable member of my team, providing coverage for absent colleagues and assisting in the training of new hires
- Develop training materials for my role
Claims Administrator
Kelmar Associates
Wilmington, DE
04.2021 - 04.2022
- My responsibilities encompass the comprehensive review of claims, including the collection, analysis, and evaluation of financial records and legal documentation (both foreign and domestic) from diverse sources such as individual claimants, estates, corporations, government agencies, and law firms
- Determine the type of claim documentation required for the return of property, as well as authenticity of documents and ownership of property through an evidentiary process
- Communicate verbally and in writing with various departmental units, including Enforcement, Fraud Prevention, and Holder Reporting, as well as internal and external clients, to clarify legal stipulations, verify ownership, confirm claim eligibility, and provide claim status updates
Account Manager
Barclays
Wilmington, DE
08.2020 - 04.2021
- I meticulously track accounts with overdue payments, meticulously documenting the outstanding amounts and delinquency durations
- We will proactively contact delinquent customers to encourage timely payments and establish payment plans that promote positive credit history
- Process customer payments, account adjustments, and refunds as needed
- Ensure accuracy in record reviews and dispute resolution to guarantee the appropriate entry and maintenance of account information
Customer Service/Dispatch/ Administrator
Pegasus Technologies, Inc
Kennett Square, PA
10.2019 - 08.2020
- Respond to incoming calls to arrange customer service appointments
- Conduct a thorough customer intake to obtain comprehensive details and establish a preliminary understanding of the service problem
- Prioritize service requests and schedule jobs to address the most urgent customer needs expeditiously
- Integrate customer data into the digital filing system and meticulously document all scheduling details within the appropriate customer files
Office Administrator
Project Chesapeake
Elkton, MD
02.2018 - 10.2019
- Respond to incoming calls from clients and the probation drug court
- I will oversee client scheduling, secure necessary insurance authorizations (both private and state-sponsored), and manage all associated financial responsibilities
- Managing the intake process and retrieval of client documentation
- Uses EMR- BestNotes daily
- Specimen collection
- Data entry
- Process payments
- Coordinate transportation for clients
Education
Not completed - Human Services
Delaware Tech
Wilmington, DE05.2017
Skills
- EMR systems
- Account management
- Data entry
- Administrative experience
- Accounts payable
- Sales
- Computer skills
- Front desk
- Microsoft Excel
- Organizational skills
- Medical records
- Communication skills
- Accounts receivable
- Microsoft Outlook
- Filing
- Microsoft Word
- Remote work
- Document review
- Math
- Troubleshooting
- Microsoft Office
- Office management
- Typing
- 10 key calculator
- Office manager experience
- Insurance verification
- Office experience
- Customer service
- Dispatching
- Logistics
- Maintenance
- Shipping & receiving
- Microsoft Powerpoint
- Leadership
- Word processing
- Inventory control
- Phone etiquette
- Writing skills
- SharePoint
- Computer operation
Certification
Driver's License
Personal Information
- Willing To Relocate: New Bern, NC
- Authorized To Work: US for any employer
Timeline
Customer Experience Operations Representative
ESIS/CHUBB
04.2022 - Current
Claims Administrator
Kelmar Associates
04.2021 - 04.2022
Account Manager
Barclays
08.2020 - 04.2021
Customer Service/Dispatch/ Administrator
Pegasus Technologies, Inc
10.2019 - 08.2020
Office Administrator
Project Chesapeake
02.2018 - 10.2019
Not completed - Human Services
Delaware Tech