Eric Howard
Pacifica,CA
Summary
Determined professional with dedication to hard work and team player attitude. Offers strong communication skills. Punctual and focused with physical strength to accommodate lifts up to 70+ pounds.
Overview
3
3
years of professional experience
Work History
Senior Associate 1
Pacific Manor Ace Hardware
Pacifica, CA
11.2020 - Current
- As store keyholder, confirmed completion of opening and closing duties and set alarm codes at close of business.
- Recommended products to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Operated cash register to record transactions accurately and efficiently.
- Lifted up to 60+ pounds at once and used pallet jack to move heavier loads.
Customer Service Specialist
ACME Construction Supply
San Francisco, CA
06.2018 - 01.2020
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Used hand-held scanners and physical logs to accurately track item movements.
- Trained employees on equipment operation and safety protocols.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Oversaw daily operations and shipping and handling processes.
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
- Packed items into appropriate containers for shipment.
- Simplified shipping and receiving processes for improved workflow.
- Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Education
No Degree - HVAC Installation And Repair
American School of Technology
Columbus, OH07.2012
High School Diploma -
Brookhaven High School
Columbus, OH06.2001
Skills
- Strong Communication and Interpersonal Skills
- Efficient and Detail-Oriented
- Motivated Team Player
- Dependable and Responsible
- Creative Thinking
- Safety Procedures meeting OSHA standards and codes
- Ability to Lift 70 pounds
- Stocking and replenishing
- Cash Handling
- Inventory Management
- Merchandise Receiving and Handling
- Forklift Operation
Timeline
Senior Associate 1
Pacific Manor Ace Hardware
11.2020 - Current
Customer Service Specialist
ACME Construction Supply
06.2018 - 01.2020
No Degree - HVAC Installation And Repair
American School of Technology
High School Diploma -
Brookhaven High School