Hi, I’m
Eric Hull
Mesa,AZ
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
14
years of professional experience
Work History
OCD CLeaning Today
Sales Manager/Customer Service Manager
01.2015 - 01.2023
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Uber
Uber Driver
03.2017 - 10.2022
Job overview
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Education
The Ohio St UniversityColumbus, OH
Bachelor of Arts from English
06.1992
Skills
- Issue Resolution
- Handling Escalations
- Workflow Management
- Account Authorizations
- Time Management
- Managing Operations and Efficiency
- One Call Resolution
Timeline
Uber Driver
Uber
03.2017 - 10.2022
Sales Manager/Customer Service Manager
OCD CLeaning Today
01.2015 - 01.2023
The Ohio St University
Bachelor of Arts from English
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