Eric Huynh
Lake Forest,CA
Summary
Hardworking IT professional bringing 19 years of experience performing diverse maintenance and repair duties. Proficient in providing quality customer service, solving complex technical issues, and leading technical projects. Adept at fostering team collaboration and mentoring junior technicians.
Overview
18
18
years of professional experience
1
1
Certification
Work History
SERVICE DELIVERY ENGINEER - TEAM LEAD
HTx Services LLC (Citibank)
03.2015 - Current
- Provided technical support for workstation hardware and software to users throughout the state.
- Built, deployed, and decommissioned workstations, including desktops, laptops, and tablets.
- Configured and maintained custom images for desktops and other hardware.
- Maintained and repaired ATMs, TCRs, Teller/Platform System, MFD Printers, VoIP Phones, and Networking Equipment.
- Trained newly hired Service Delivery Technicians and mentored colleagues to enhance overall team capabilities.
- Lead projects and initiatives, providing consistent follow-through to ensure timely resolution.
- Built and maintained solid working relationships with customers.
SYSTEM SPECIALIST IV
Citibank
12.2006 - 03.2015
- Maintained and repaired ATMs, Teller/Platform System, MFD Printers, VoIP Phones, and Networking Equipment.
- Performed preventive maintenance on ATMs and peripherals to ensure optimal performance.
- Delivered process improvement recommendations to enhance customer service delivery.
- Trained new hires on system troubleshooting and support processes.
Skills
- Networking and TCP/IP Configuration
- Cisco routers, switches, and WAPs break/fix, installation, and decommissioning
- Operating Systems (Windows 7, 10, 11)
- Microsoft Office 365 Suite
- Hardware Troubleshooting and Repair
- Operating System Installation and Configuration
- Remote Desktop Support Tools
- Strong organizational, multitasking, and problem-solving skills
- Team leadership and employee training
Accomplishments
- Self-motivated with a strong sense of responsibility and reliability
- Skilled at prioritizing workloads and managing tasks with minimal supervision
- Proficient in building strong client relationships and delivering exceptional customer service
- Excellent communication and teamwork abilities
Certification
- MCSA, Microsoft Certified Systems Administrator
- MCP, Microsoft Certified Professional
- CompTIA Security + Certified Professional
- CompTIA A+ Certified Professional
Timeline
SERVICE DELIVERY ENGINEER - TEAM LEAD
HTx Services LLC (Citibank)
03.2015 - Current
SYSTEM SPECIALIST IV
Citibank
12.2006 - 03.2015
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