Work Type
Full TimeLocation Preference
RemoteHybridLocation: GREENSBORO, North CarolinaAugusta, GAGreenville, SCGreenville, NCRaleigh, NC
Open to relocation: Yes
JOSEPH LARKIN
GREENSBORO,North Carolina
Work Preference
Summary
Results-oriented IT professional with expertise in managing technical projects and enhancing team collaboration. Skilled in technical documentation and user training, delivering solutions that improve operational efficiency and client satisfaction. Strong problem-solving capabilities drive system improvements and boost team productivity.
Overview
17
17
years of professional experience
Work History
IT Team Lead
HCL Tech
GREENSBORO, North Carolina
11.2023 - Current
- Oversaw daily operations within the IT department, including resource allocation and task delegation.
- Oversaw operations of 25 technicians in two distinct regions.
- Coordinated with project managers to facilitate timely task completion.
- Tracked project progress, identified risks, and implemented corrective actions.
- Identified areas of improvement in existing systems, and created solutions to address them.
- Developed training materials to streamline onboarding for new IT team members.
- Conducted regular performance reviews for the IT team members.
- Resolved conflicts between team members in a professional manner.
- Maintained a positive working relationship with fellow staff and management.
Technical Specialist
HCL Tech
Greensboro, NC
10.2021 - Current
- Diagnosed complex software issues in collaboration with technical teams, enhancing problem resolution efficiency.
- Delivered ongoing support and maintenance for client systems and applications to ensure optimal performance and reliability.
- Offered technical help to clients by troubleshooting system problems.
- Performed troubleshooting tasks to find the root cause of system issues.
- Troubleshot malfunctions and identified issues for equipment and components.
- Supported installation of hardware and software to ensure seamless integration into existing systems., test, and maintain hardware and software systems.
- Gathered system requirements and detailed specifications from clients to ensure alignment with project goals.
- Led training sessions for end users on new technology.
- Negotiated with vendors to obtain quality technical resources and services at competitive prices.
- Documented installation and configuration procedures for maintenance and repeat use.
IT Field Support Technician
Quest Diagnostics
GREENSBORO, North Carolina
10.2009 - 09.2021
- Delivered technical support for hardware and software issues at client locations, ensuring minimal downtime for users.
- Provided technical support to users with a diverse range of IT issues.
- Installed and configured computer hardware operating systems and applications.
- Assisted in the deployment of software updates across various platforms.
- Troubleshot network connectivity problems for local and remote users.
- Collaborated with IT teams to troubleshoot network connectivity problems.
- Collaborated with external vendors to resolve complex technical issues, enhancing overall service reliability.
- Evaluated hardware malfunctions to facilitate effective troubleshooting. and replaced defective components, restoring functionality and improving user experience.
- Set up printers, scanners, modems, routers, switches and other peripherals devices.
Education
High School Diploma -
Northeast High School
Oakland Park, FL06-1988
Skills
Effective communication
- Firewall configuration
- TCP/IP networking
- LAN/WAN management
- Hardware and software configuration
- Documentation tracking
- User training and support
- Technical training and support
- Problem-solving
- On-site and remote support
- Account management
- Relationship management
- ServiceNow expertise
- Bomgar proficiency
- Active Directory management
- IP networking skills
- Desktop support services
- Network support solutions
- RDP administration
- Network Support
- RDP
Timeline
IT Team Lead
HCL Tech
11.2023 - Current
Technical Specialist
HCL Tech
10.2021 - Current
IT Field Support Technician
Quest Diagnostics
10.2009 - 09.2021
High School Diploma -
Northeast High School