Eric Huynh
JPMorgan Chase
Hockley,TX
2
Languages
1
Certification
9
years of professional experience
Business Resiliency Vice President at JPMorgan Chase & Co. with over 8 years of experience in the information technology sector. Expertise in driving business resiliency initiatives, disaster recovery strategies, and production support while effectively managing incidents and ensuring robust data processing and database management. Proven track record in risk management and quality assurance, consistently delivering solutions that enhance operational efficiency and safeguard organizational assets. Committed to fostering a culture of resilience and innovation within teams to navigate complex challenges in a rapidly evolving landscape.
Work History
Vice President, Business Resiliency
1 Year 8 Months- Lead Technical Program Manager of Business Resiliency Uplift Program for Corporate Technology
Business Resiliency Associate
2 Years 4 Months- Corporate Technology Resiliency team provides Resiliency and Compliance support for Corporate Sector and Financial Risk suite of technology platforms and applications.
- Support high availability, disaster recovery and sustain resiliency testing events, and prepare our organization for adverse events.
- Contribute to quality assurance of Essential Services Integration (ESI) in alignment with corporate standards, policies and procedures, coordinate tests and simulation events, and contribute to postmortem meetings to ensure strategies and plans are viable
- Identify relevant business interruption scenarios, considering essential people, resources, facilities, applications and technology
- Conduct a Business Impact Analysis that specifies a Recovery Time Objective and Recovery Point Objective (if appropriate to the function) and identifies the organization’s business continuity contingencies strategy
- Define a business continuity plan and procedures to effectively manage and respond to these risk scenarios, including emergency contact information
- Revise & enhance business continuity plans based on changes to operations, business requirements, and risks
- Conduct an exercise to test the efficacy of the plan, as well as participate in a cross -functional annual exercise, while assessing the capability of multiple organizations to collaborate effectively in response to events
- Analyze lessons learned for continual improvement of plans and procedures
- Objective is to establish a business-resiliency framework to help provide an efficient response to business-interruption events
- Ensure all business continuity documentation is reviewed, maintained, updated and tested/exercised on a regular basis
- Support Line of Business level Crisis Management, assessing incident impact on Essential services (Important Business Services) and CPOF and assisting the business in selecting appropriate BC strategy to invoke during incidents.
Quality Assurance Analyst
1 Year 4 Months- Collaborate with multiple members that are part of the Implementation team to better carry out responsibilities.
- Manage numerous client databases for such clients such as Belk, Gerber, Humana, UHG, WellMed, Mutual Of Omaha.
- Showcase live demos for clients to better gauge delivery expectations and satisfaction.
- Utilize BMC Control-M scheduler to process test files through different batch schedule jobs in development, test, and User acceptance testing (UAT) environments.
- Create test files following batch job requirements and layouts.
- Conduct numerous smoke test case scenarios for new platform releases.
- Log defects in such defect suites such as Rally and Jira for defect and issue tracking.
- Document test summaries and test cases for scenario tracking for functions, test coverage, execution details, defects, bugs, and features.
Quality Assurance Analyst
5 Months- Cataloged defects and abnormalities to support troubleshooting efforts and monitor progress through development phases and releases.
- Analyzed data integrity and completeness in client databases to ensure alignment with client expectations and service level agreements.
- Executed batch job processing by managing test file operations through BMC Control-M and Cisco Tidal Enterprise Scheduler.
- Created detailed test plans and summaries to ensure successful implementation of new change control platform releases and migrations.
- Executed fundamental SSH commands in PuTTY to assist with batch processing jobs. Utilized commands for file encryption and decryption across various servers and Windows folder locations.
Production Operations Specialist
1 Year 6 Months- Write SQL queries to better analyze, extract, diagnose and examine data present in client databases.
- Processed client production files using BMC Control-M batch job scheduler in client facing production environment.
- Ran multiple queries and scripts through client databases in PL/SQL Developer.
- Train new employees on responsibilities, objectives, processes and requirements for particular clients as part of the production team.
- Monitored Informatica workflow to ensure the completion of steps included in particular batch jobs.
- Collaborated with service management team on quality assurance, quality control, scheduling, processing, and efficiency in delivery of client services.
- Communicate with service management teams in regards to issues, irregularities, flaws, bottlenecks, and other problems related to daily processing. Service management team will then communicate issues to client for resolution.
Data Analyst
1 Year 11 Months- Collaborate with service management team to provide top level service to all assigned clients.
- Utilized Job Control Language (JCL) scripting in IBM Mainframe operating systems to instruct the system on how to run and execute batch jobs.
- Submitted processing issues to Maestro ticket system and assigned ticket number to respective teams specialized in finding a solution to the issue.
- Processed all client files in a timely manner and tracked and documented run times, latency, completion metrics, and performance measures.
- Managed numerous client databases and ensured data published to all intended target tables included in database mart.
- Data batch processing using job scheduling tools such as Cisco Tital Enterprise Scheduler for clients which include Humana, Gerber, United Healthcare, Mutual of Omaha, Belk, and other clients.
Carrier Bill Reconciliation Specialist
1 Month- Directed bookkeeping operations and accounting processes to support effective financial management.
- Reviewed and assessed deposit record activity to identify discrepancies and enhance reporting accuracy.
- Analyzed invoices and payment statements, meticulously recording discrepancies to facilitate resolution and maintain financial records.
- Performed detailed comparison of internal billing processes with carrier invoices to identify discrepancies and enhance financial integrity.
- Facilitated direct communication with carriers through email and phone to ensure timely information exchange.
- Managed and prioritized general accounting responsibilities and related projects in alignment with department manager's requests.
Education
Bachelor of Business Administration - Management, Minor in Management Information Systems, Business Administration and Management, General
Skills
Crisis Management
Business Continuity
Business Resiliency
Emergency Response
Risk Management
Compliance Support
Infrastructure Support
Information Technology
Data Processing
Quality Control & Assurance
Data Analytics
Database Management & Informatics
Data Hygiene
Defect Regression Testing
Collaboration
Interpersonal communications
Customer Service
Organizational skills
Presentation and public speaking
Conflict resolution
Analytical and conceptual skills
Detail and task oriented
Team and staff management
Certification
SSCP Cert Prep: 4 Incident Response and Recovery, Crisis Communication Planning After a Ransomware or Other Cybersecurity Attack, Cloud Computing: BC/DR Best Practices, Implementing the NIST Risk Management Framework, The New Age of Risk Management Strategy for Business
Languages
English (Native or Bilingual)
Chinese (Cantonese) (Native or Bilingual)
Timeline
Vice President, Business Resiliency
JPMorgan Chase
01.2025 - CurrentRead More
Business Resiliency Associate
JPMorgan Chase
09.2022 - 01.2025Read More
Quality Assurance Analyst
Choreograph
05.2021 - 09.2022Read More
Quality Assurance Analyst
Wunderman Thompson Data
12.2020 - 05.2021Read More
Production Operations Specialist
Wunderman
06.2019 - 12.2020Read More
Data Analyst
Wunderman
07.2017 - 06.2019Read More
Carrier Bill Reconciliation Specialist
First Financial Group of America
05.2017 - 06.2017Read More
University of Houston, C.T. Bauer College of Business
Bachelor of Business Administration from Management, Minor in Management Information Systems, Business Administration and Management, General
Read More