Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

ERIC ISAIAH BOATENG

Cascade,Maryland

Summary

Dynamic and security-focused Relationship Banker with a proven track record in safeguarding financial systems, preventing fraud, and ensuring regulatory compliance. Expertise in identity verification, data protection, and effective incident response, complemented by hands-on experience in threat analysis and risk mitigation. Strong advocate for integrating banking operations with cybersecurity best practices, adept at identifying vulnerabilities and implementing robust controls. Equipped with industry-recognized certifications and practical security experience, ready to leverage operational insights and technical skills to enhance the protection of digital assets and support secure business operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Relationship Banker

Truist Bank
03.2024 - Current
  • Assist customers with account servicing, financial transactions, and product referrals while ensuring strict adherence to security and privacy protocols.
  • Authenticate clients using photo IDs and other verification methods to prevent fraud and protect sensitive data.
  • Manage account operations, including opening, closing, and maintaining accounts, and providing Notary Public services securely.
  • Address digital banking issues, including hardware, software, and network troubleshooting, while maintaining data integrity and confidentiality.
  • Monitor and maintain equipment such as ATMs, check scanners, and workstations, ensuring secure and compliant daily operations.
  • Safeguard Client information and report any potential threat
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Managed about 30 incoming calls, emails per day from customers.'
  • Verified customers identity and reviewed documentation for accuracy. Also help resolve Client Fraud cases

Relationship Banker

Bank of America
10.2022 - 03.2024
  • Ensured secure customer account management, transactions, and product referrals while maintaining strict data privacy.
  • Applied identity verification and fraud-prevention measures when opening, closing, and maintaining accounts.
  • Monitored daily cash operations, branch vaults, and ATMs to protect assets and prevent discrepancies.
  • Resolved digital banking issues, safeguarding client data and maintaining system integrity.
  • Escalated advanced technical and security concerns, supporting faster resolution and minimizing risk.
  • Protection of Client information and managed both Clients and prospects outbound and inbound call and emails about 25 per day with my great Customer service Skills.

Relationship Banker

Truist Bank
09.2022 - 10.2022
  • Assisted customers with account management, transactions, and referrals while ensuring data privacy and security compliance.
  • Opened, closed, and maintained accounts using strict identity verification and fraud-prevention measures.
  • Processed domestic and international wire transfers and daily cash operations, safeguarding assets and maintaining accuracy.
  • Resolved digital banking issues, including hardware, software, and network problems, protecting sensitive client information.
  • Maintained confidentiality and escalated advanced security or technical concerns to reduce risk and prevent potential breaches.
  • Managed approximately 30 incoming calls, emails and Client Fraud cases per day from customers.'

Auditor

Candlewood Suites (IHG)
01.2022 - 09.2022
  • Oversaw secure handling of guest financial transactions during overnight hours.
  • Managed check-ins and check-outs, handling payments and issuing keys securely.
  • Reconciled daily ledgers and completed shift reports, ensuring accuracy and data integrity.
  • Monitored and maintained inventory, safeguarding equipment and supplies
  • .'Managed approximately 20 incoming calls, emails , faxes and Customers checking in by Authenticating then per each night from 11pm -7am, Also Monitoring the security cameras
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Followed established auditing processes to meet internal and regulatory requirements.

Education

Diploma - Christian Discipleship

Kingdom Faith College
West Sussex , Horsham . England
07.2014

Certificate - Computer Studies

Putney Bridge College
Putney Bridge, London, England
01.2010

Associate degree - Accountancy

Institute of Management Studies
Accra Ghana
01.2008

Associate degree - Bible Theology

Dominion University
Accra Ghana
07.2003

Skills

  • Proficient in network monitoring tools
  • Operating systems: Windows and Linux
  • Proficient in Python
  • SIEM monitoring expertise

Certification

  • CompTIA Security+ 2025
  • Google Cybersecurity Professional Certificate (Python, Linux, SQL) 2025
  • Help Desk Support Boot Camp 2025
  • Splunk Boot Camp 2025
  • State of Maryland Notary Public Officer 2025–2029
  • State of Virginia Notary Public Officer 2023–2027

Hobbies and Interests

Teaching in school, Swimming, tennis, soccer, music, movies, console gaming, cooking, and walking my dog.

Timeline

Relationship Banker

Truist Bank
03.2024 - Current

Relationship Banker

Bank of America
10.2022 - 03.2024

Relationship Banker

Truist Bank
09.2022 - 10.2022

Auditor

Candlewood Suites (IHG)
01.2022 - 09.2022

Diploma - Christian Discipleship

Kingdom Faith College

Certificate - Computer Studies

Putney Bridge College

Associate degree - Accountancy

Institute of Management Studies

Associate degree - Bible Theology

Dominion University

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