Eric Torres
Rumford,RI
Summary
Experienced Network Analyst with 10+ years of expertise in helpdesk operations, network maintenance, and mobile device support. Utilizes technical proficiency and diagnostic skills to solve problems and ensure optimal usability and performance. Experienced in managing large data storage networks, staying updated on voice/data innovations, and implementing secure VPNs.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Network Analyst
Brown Physicians Inc.
06.2022 - Current
- Maintain Cisco Meraki Network Infrastructure along with Fortinet Network Infrastructure at multiple locations
- Maintain Network access rights via Azure and LDAP
- Maintaining Cox Cloud phone system utilizing Cisco phones
- Maintain and monitor daily processes including SQL database, and daily EMR related reports
- Fielding and addressing tickets and managing daily ITSM responsibilities
- Provide Network related input internally and externally regarding new projects and implementations
Information Technology Systems Analyst
Brown Emergency Medicine
05.2016 - 06.2022
- Fielding and addressing tickets and managing daily ITSM responsibilities
- Assisting the System and Network Administrator
- Onboarding and offboarding access rights via Active Directory and Office 365
- Maintain and monitor daily processes including SQL database, daily EMR related reports, along with various networking responsibilities
- Maintain inventory and repairs of technology including, computers, VOIP phones, and various associated peripherals.
Senior Assistant Store Tech Support/Quality Assurance Mentee
CVS Health
08.2014 - 04.2016
- Strive to provide exceptional customer support to CVS store and Minute Clinic personnel regarding hardware and software issues
- Evaluate store concerns, to determine effective solution or if concern needs to be assisted by second level
- Troubleshoot Minute Clinic concerns using EPIC software
- Effectively handle 40 to 60 concerns each shift
- Proficient with CVS Citrix programs and RxConnect
- Provide coaching to new hire/newly trained employees during their post training live time
- Evaluate new hire/newly trained employee’s proficiency in a new helpdesk skill
- Responsible for creating a daily report of each new hire/newly trained employee’s progress using Sharepoint and Verint.
Customer Service Supervisor
Stop and Shop
06.2010 - 08.2014
- Provide positive customer service experience by answering customer questions, offering product knowledge, checking prices and reducing checkout queue time
- Responsible for cash control of front end and service desk, including check cashing, EBT processing, and draw sweeps
- Managed front end employees with regards to breaks, departure times, and job responsibilities.
Education
Bachelor of Science in Computer Information Systems -
Rhode Island College
Providence, RI05.2014
Cybersecurity For Managers
Massachusetts Institute of Technology
Cambridge, MA08.2020
Skills
- Microsoft Windows OS XP - 11
- Mac OS
- Android
- IOS
- Cisco Meraki Firewalls and Switches
- Cox Cloud Phone Services
- Sophos Antivirus and MTR
- Bitlocker Enryption
- Intune Mobile Device Management
- Duo Two Factor Authentication
- Process Development
- Incident Response
- Network Performance Analysis
- Network device monitoring
- Wireless Networking
- Remote access support
- Network Security
Certification
- CompTIA Net+
- CompTIA A+
- ITIL V4 Foundations
- CompTIA IT Operations Specialist
Timeline
Network Analyst
Brown Physicians Inc.
06.2022 - Current
Information Technology Systems Analyst
Brown Emergency Medicine
05.2016 - 06.2022
Senior Assistant Store Tech Support/Quality Assurance Mentee
CVS Health
08.2014 - 04.2016
Customer Service Supervisor
Stop and Shop
06.2010 - 08.2014
Bachelor of Science in Computer Information Systems -
Rhode Island College
Cybersecurity For Managers
Massachusetts Institute of Technology
- CompTIA Net+
- CompTIA A+
- ITIL V4 Foundations
- CompTIA IT Operations Specialist
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