Summary
Overview
Work History
Education
Skills
Timeline
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Eric Jackson

Grandville,MI

Summary

Business-driven Relationship Manager always finding successful ways to streamline operations and foster beneficial relationships. A determined leader with over four years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills, while actively listening to client needs to ensure the best solutions are proposed.

Overview

10
10
years of professional experience

Work History

Relationship Manager

United Bank of Michigan
08.2022 - Current
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and organization.
  • Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.

Float Relationship Banker

United Bank of Michigan
08.2020 - 08.2022
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Answered customer questions and explained available services such as deposit accounts, loans,and investments.

Key Holder/Manager

Pet Supplies Plus
06.2014 - 12.2019
  • Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
  • Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
  • Resolved customer complaints promptly, fostering high level of satisfaction and loyalty among patrons.
  • Collaborated with regional managers to develop localized marketing strategies that drove foot traffic and revenue growth.

Market Researcher

Morley Companies
07.2018 - 06.2019
  • Mentored junior researchers by sharing best practices in methodology selection and data interpretation techniques.
  • Streamlined data collection processes, resulting in more efficient and accurate market research reports.
  • Continuously improved internal knowledge base by staying up-to-date on industry developments and attending relevant conferences and workshops.
  • Recorded accurate respondents' answers during interviews for future reference.
  • Managed multiple research projects simultaneously while maintaining strict deadlines, ensuring successful project delivery.

Education

Bachelor of Arts - Communication And Marketing

Saginaw Valley State University
Saginaw, MI
12.2019

Skills

  • Relationship Building and Management
  • Time Management
  • Team Leadership
  • Cash Handling
  • Product Knowledge
  • Account Management
  • Critical Thinking
  • Credit History Review
  • Solution Management

Timeline

Relationship Manager

United Bank of Michigan
08.2022 - Current

Float Relationship Banker

United Bank of Michigan
08.2020 - 08.2022

Market Researcher

Morley Companies
07.2018 - 06.2019

Key Holder/Manager

Pet Supplies Plus
06.2014 - 12.2019

Bachelor of Arts - Communication And Marketing

Saginaw Valley State University

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Eric Jackson