Eric Jackson
2405 Lynn Lake Cir S Apt C
Summary
Dedicated and results-driven professional with a diverse skill set developed through a dynamic career in the hospitality and service industry. Expertise in delivering exceptional customer service and consistently exceeding expectations, complemented by a proven track record in surgical environments prioritizing patient safety. Thrives in fast-paced, patient-centric settings, leveraging strategic thinking to drive business growth and achieve ambitious goals. Recognized for reliability and a strong commitment to excellence in patient care, with proficiency in sterilization techniques, instrument handling, and maintaining aseptic conditions while fostering effective teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Surgical Technologist
BayCare - St. Anthony's
07.2025 - Current
- Assisted surgical teams by preparing instruments and maintaining sterile fields during procedures.
- Operated and maintained surgical instruments, ensuring readiness for use and compliance with safety standards.
- Collaborated with nursing staff to optimize workflow and enhance patient care efficiency.
- Assisted surgical team in preparing and maintaining sterile environments during procedures.
- Prepared patients for surgery by positioning, draping, and providing necessary support throughout procedures.
Gold Member/Flex Service Representative
Hertz
08.2023 - Current
- Consults with VIP customers on their rental agreements and/or upcoming reservations
- Maximizing revenue opportunities by actively offering products and services and overcoming customer objections
- Ensures that the customer receives world-class customer service and sales support.
Owner/Operator
Jerrell's Seafood 'n More
03.2019 - Current
- Planning and Directing the operations of the company
- Curating menus, Creating websites/promotional advertisements, digital marketing & media management, experience Design & Graphics
- Maintaining the increase of sales by managing Vendor & company relationships
- Producing Cost Analysis for Venues & Inventory Audits to ensure events are stocked completely.
The Capital Grille
07.2022 - 04.2023
- Memorizing the wine menu of over 30 selections & menu items and ingredients, to provide an exceptionally distinguished guest experience
- Displaying integrity & trust while handling monetary transactions for multiple guests at a time
- Being the liaison and first point-of-contact of communication from guest to the company to diligently avoid any errors
Server
Stoney River
10.2021 - 07.2022
- Memorizing the wine menu of over 30 selections & menu items and ingredients, to provide an exceptionally distinguished guest experience
- Displaying integrity & trust while handling monetary transactions for multiple guests at a time
- Being the liaison and first point-of-contact of communication from guest to the company to diligently avoid any errors
Customer Service Representative
Aetna, CVS Health Company
07.2018 - 03.2019
- Receive calls dealing with Benefits, Billing, and/or Claims
- Advocate for the member(s) in regards to issues to their insurance policy ie
- Calling physicians/ specialists, ordering medical equipment, setting appointments, etc
- Educate the member on their insurance plan, making sure they know the full capacity of their insurance policy ie
- Benefits, resources, deductibles, copays, etc.
Education
Certificate - Surgical Technology
Pinellas Technical College
St. Petersburg07-2025
Journalism
Florida Agricultural and Mechanical University
05-2016
High School Diploma - Center for Wellness & Medical Professions
Boca Ciega High School
Gulfport, FL06-2013
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05-2024
Skills
- Customer Account Management & Data Confidentiality
- Communications Strategies
- Membership Retention, Member Relations, and Member Inquiries and Renewals
- Complex Product Knowledge
- Calm and Professional Under Pressure
- Critical thinking
- Aseptic techniques
- Sterile technique proficiency
- Setting up and operating equipment
Certification
BLS Certified
Timeline
Surgical Technologist
BayCare - St. Anthony's
07.2025 - Current
Gold Member/Flex Service Representative
Hertz
08.2023 - Current
The Capital Grille
07.2022 - 04.2023
Server
Stoney River
10.2021 - 07.2022
Owner/Operator
Jerrell's Seafood 'n More
03.2019 - Current
Customer Service Representative
Aetna, CVS Health Company
07.2018 - 03.2019
Journalism
Florida Agricultural and Mechanical University
High School Diploma - Center for Wellness & Medical Professions
Boca Ciega High School
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Certificate - Surgical Technology
Pinellas Technical College