Summary
Overview
Work History
Education
Skills
Timeline
Generic
Eric James

Eric James

Reimbursement Manager
Westerville,OH

Summary

Field Reimbursement Manager with substantial experience and outstanding skills to build customer loyalty and retention. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Superb analytical and problem-solving skills leveraged to proactively improve customer service processes and garner stellar customer approval scores

Overview

25
25
years of professional experience

Work History

Associate Director of Access and Reimbursement

Novartis
02.2020 - Current
  • Reimbursement to products in the provider offices and work as a liaison to other patient assistance and Reimbursement support services
  • Activities include, but are not limited to: Provide live one-on-one support to address questions about coverage requirements
  • Reviewing patient-specific information in cases where the site has specifically requested the assistance and patient health information is available in resolving any issues or coverage challenges
  • Coordinating with other patient support service program representatives and with the field sales force, if necessary
  • Educating physician office staff on the use of the patient assistance programs and call center support services, including web based provider programs
  • Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.

Field Reimbursement Manager

Syneos Health
02.2017 - 02.2020
  • Reimbursement to products in the provider offices and work as a liaison to other patient assistance and Reimbursement support services
  • Activities include, but are not limited to: Provide live one-on-one support to address questions about coverage requirements
  • Reviewing patient-specific information in cases where the site has specifically requested the assistance and patient health information is available in resolving any issues or coverage challenges
  • Coordinating with other patient support service program representatives and with the field sales force, if necessary
  • Educating physician office staff on the use of the patient assistance programs and call center support services, including web based provider programs

Diabetes Care Specialist

Novo Nordisk
10.2012 - 02.2017
  • The Commercial team leads all sales and marketing efforts for Novo Nordisk Inc (NNI’s) robust portfolio, which includes insulin's, analogues, GLP1s, devices, Oral Anti Diabetics (OAD), obesity medications, biopharmaceuticals and new products in the pipeline
  • As part of the team, will have frontline exposure to our brand and marketing vision, business strategies, launch and lifecycle plans, and critical market insights that drive our business forward. Novo Nordisk is the world leader in diabetes care and a major player in hemostasis management, growth hormone therapy and hormone replacement therapy
  • Use skills, dedication and ambition to help people with diabetes. In exchange, offer the chance to be part of a truly global workplace, where passion and engagement are met with opportunities for professional and personal development

Diabetes Sales Specialist

Astra Zeneca
04.2010 - 10.2012
  • Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short and long-term objectives

Pharmaceutical Sales Representative

Sirion Therapuetics
02.2008 - 04.2010
  • Effectively and persuasively communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment
  • Engaged clients in deep, informational program discussions and presentations by providing value-added education and product benefits to grow product volume

Specialty Pharmaceutical Sales Representative

Merck
02.1999 - 02.2008
  • Communicated directly with physicians and health care professionals to introduce and promote products
  • Developed and implemented product launches for ''Singulair'' and ''Vioxx'' medications
  • Grew business by prospecting leads, building rapport with prescribers and increasing market share
  • Sustained sales growth of key Asthma and Pain products

Education

Master of Science - Education

University of Dayton
Dayton, OH

Skills

  • Patient account reviews
  • Caregiver reimbursement
  • Data analysis
  • Written and verbal communication
  • Strategic planning
  • Training proficiency
  • Multidisciplinary team collaboration
  • Neurology awareness
  • Managing deadlines
  • Strategic decision-making
  • One-on-one instruction

Timeline

Associate Director of Access and Reimbursement

Novartis
02.2020 - Current

Field Reimbursement Manager

Syneos Health
02.2017 - 02.2020

Diabetes Care Specialist

Novo Nordisk
10.2012 - 02.2017

Diabetes Sales Specialist

Astra Zeneca
04.2010 - 10.2012

Pharmaceutical Sales Representative

Sirion Therapuetics
02.2008 - 04.2010

Specialty Pharmaceutical Sales Representative

Merck
02.1999 - 02.2008

Master of Science - Education

University of Dayton

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Eric JamesReimbursement Manager