Eric J. Knochelmann
Edgewood,Kentucky
Summary
Dynamic NOC Associate with a proven track record at DartPoints. Excelled in problem-solving, effectively resolving issues and enhancing network operations. Skilled communicator, both as a technical support leader and a certified referee, demonstrating strong interpersonal skills and a commitment to a continuous learning and improvement.
Overview
15
15
years of professional experience
Work History
NOC Associate/NOC Technician
DartPoints
Cincinnati, OH
05.2020 - Current
- Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
- Performed troubleshooting steps to diagnose customer problems.
- Communicated clearly, articulately and patiently with customers requiring support.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Pinpointed best resolution to customer's software issues and delivered technical support to other staff members in network operations center.
- Provided training assistance when onboarding new NOC Associates.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Terminated Cat6 cable connectors and modular plugs.
Referee
Kentucky High School Athletic Association
07.2015 - 12.2019
- Communicate with assignor and other referees via email and phone
- Take yearly clinics with tests to ensure knowledge of rules/safety
- Arrive 30 minutes early to game time
- Report on health issues and misconduct during games
Referee
United States Soccer Federation
08.2009 - 12.2019
- Take yearly clinics and tests to ensure knowledge of rules/safety
- Accept priority assignments
- Report on health issues and misconduct during games
Education
Associate of Applied Science- AAS - Network Administration
Cincinnati State
05.2021
Skills
- Problem solving skills
- Coding experience with Java
- Coding experience with HTML
- Coding experience with HTML5
- Coding experience with Matlab
- Network troubleshooting
Affiliations
- Vice-president of Kenton/Campbell County Kiwanis
- Recommended Taekwondo black belt
- Health and Wellness
References
References available upon request.
Timeline
NOC Associate/NOC Technician
DartPoints
05.2020 - Current
Referee
Kentucky High School Athletic Association
07.2015 - 12.2019
Referee
United States Soccer Federation
08.2009 - 12.2019
Associate of Applied Science- AAS - Network Administration
Cincinnati State
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