Summary
Overview
Work History
Education
Skills
Timeline
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Eric Johnson

Eau Claire,WI

Summary

Highly motivated professional with a track record in operations management, process improvement, and team leadership. Pursuing a Bachelor's degree in Logistics Operations Management and holding an Associate of Science in Supply Chain Management. Accepted to MBA program beginning in October 2023. Seeking the role of Supply Chain Analyst at Magickwoods to contribute skills in planning, coordination, and leadership to enhance productivity and quality.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Lead, On Road Execution

Amazon
Eau Claire, WI
09.2022 - Current
  • Coordinated training activities for Delivery Associates, ensuring adherence to quality standards and identifying process improvement opportunities
  • Utilized data analytics to monitor and report on-road performance to track quality and adherence to standards
  • Conducted weekly performance reviews with delivery partners, managing staffing, scheduling, and coordinating project planning sessions
  • Improved On-Time Dispatch by 20%

Customer Specialist

AmeriLux Transportation & Logistics
Menomonie, WI
03.2022 - 09.2022
  • Maintained customer relations, handling requests and inquiries, demonstrating commitment to customer satisfaction
  • Collaborated cross-functionally to resolve escalated issues and meet service needs, enhancing productivity and service quality
  • Secured new revenue through cold-calling and lead follow-ups, demonstrating excellence in communication and negotiation.

Materials Distribution Supervisor

Hewlett Packard Enterprise
Chippewa Falls, WI
03.2021 - 03.2022
  • Initiated and oversaw projects, including implementation of warehouse RF barcoding technology, reducing dock-to-stock time by more than 30%
  • Managed diverse team, focusing on hiring, onboarding, and development while promoting teamwork
  • Implemented lean principles for process improvement initiatives, reducing downtime, and financial loss
  • Collaborated with process owners to refine procedures, devising best practices, and correcting quality audit findings

Owner/Head Coach

NJA Cycling
Eau Claire, WI
01.2018 - 10.2021
  • Designed development plans for athletes, establishing clear benchmarks, and monitoring performance, demonstrating strong organizational skills.
  • Client outcomes included average 23% increase in FTP, leading to average of 7% reduction in finishing time for Priority A events.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Senior Operations Administrator

FedEx Ground
Eau Claire, WI
03.2020 - 03.2021
  • Monitored company policies and developed operational procedures in alignment with business plans
  • Oversaw operational, strategic, and administrative programs and projects, ensuring compliance with organizational policies, regulations, and laws.
  • Initiated and implemented driver scan quality program, improving driver scan compliance by 15%, saving processing time by station personnel.

Route Sales Representative

Huebsch Services
Eau Claire, WI
06.2016 - 01.2018
  • Ensured customer satisfaction by promptly addressing concerns and managing account holder requests
  • Managed seamless product transitions from warehouse to customer site, reflecting excellent operational management skills.
  • Increased customer base in territory, leading to 33% increase in revenue.

Owner

Anybody's Bikeshop
Eau Claire, WI
01.2010 - 01.2016
  • Managed day-to-day business operations, demonstrating effective leadership and management skills
  • Developed and maintained relationships with key suppliers, indicating strong networking and negotiation skills
  • Oversaw and coordinated repair of more than 2,000 bicycles per year
  • Improved net profit on average 6% per year.

Education

Bachelor of Science - Logistics Operations Management

Excelsior University
01.2022 - Current

Associate of Science - Supply Chain Management

Chippewa Valley Technical College
01.2020 - 05.2022

Skills

Project Planning and Coordinationundefined

Timeline

Lead, On Road Execution

Amazon
09.2022 - Current

Customer Specialist

AmeriLux Transportation & Logistics
03.2022 - 09.2022

Bachelor of Science - Logistics Operations Management

Excelsior University
01.2022 - Current

Materials Distribution Supervisor

Hewlett Packard Enterprise
03.2021 - 03.2022

Senior Operations Administrator

FedEx Ground
03.2020 - 03.2021

Associate of Science - Supply Chain Management

Chippewa Valley Technical College
01.2020 - 05.2022

Owner/Head Coach

NJA Cycling
01.2018 - 10.2021

Route Sales Representative

Huebsch Services
06.2016 - 01.2018

Owner

Anybody's Bikeshop
01.2010 - 01.2016

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Eric Johnson