Eric Johnson
Spring
Summary
Professional retail specialist prepared to excel in customer service, sales and merchandising roles. Proven track record of implementing effective sales strategies and enhancing product visibility. Known for strong team collaboration and adaptability, consistently delivering results in dynamic retail environments. Proficient in visual merchandising and inventory management.
Overview
20
20
years of professional experience
Work History
Customer Delivery Specalist
PODS
05.2023 - 02.2025
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
- Reduced vehicle downtime with regular maintenance checks, ensuring optimal functionality and reducing repair costs.
Owner/Licensed Applicator
Kalson Pest Control
03.2013 - 05.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Licensed Applicator
ABC Home and Commercial
01.2009 - 02.2013
- Ensured optimal performance by regularly inspecting and calibrating applicator machinery.
- Reduced waste by accurately measuring and mixing chemicals according to guidelines.
- Managed inventory effectively to minimize shortages or overstocking issues, optimizing purchasing decisions for cost savings.
- Collaborated with team members to ensure smooth workflow, resulting in timely project completions.
- Maintained strong education on latest methods and techniques for chemical applications through available training and courses.
Sales Merchandising Manager
The Scotts Miracle-Gro Company
07.2005 - 01.2009
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
Education
Cleveland High School
Cleveland, TXSkills
- Merchandising strategy enhancement
- Effective layout planning for merchandising
- Merchandising display organization
- Improving inventory turnover rates
- Inventory tracking
- Safety compliance procedures
- Strategic decision-making
Timeline
Customer Delivery Specalist
PODS
05.2023 - 02.2025
Owner/Licensed Applicator
Kalson Pest Control
03.2013 - 05.2023
Licensed Applicator
ABC Home and Commercial
01.2009 - 02.2013
Sales Merchandising Manager
The Scotts Miracle-Gro Company
07.2005 - 01.2009
Cleveland High School
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