Eric Jones

• Delivered goods and services to customers on time and in excellent condition.
• Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
• Secured merchandise, avoiding damage during transportation.
• Performed pre-trip inspection checks and reported problems to supervisor.
• Delivered customer orders and collected payments to keep accounts current.
• Operated standard warehouse equipment to assist with loading and unloading of deliveries.
• Reviewed work orders to perform freight movement and deliveries.

• Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
• Documented daily mileage, gas and other data.
• Performed pre-trip inspection checks and reported problems to supervisor.
• Delivered goods and services to customers on time and in excellent condition.

• Installed, modified and repaired software and hardware to resolve technical issues.
• Used ticketing systems to manage and process support actions and requests.
• Documented transactions and support interactions in system for future reference and addition to knowledge base.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Contact client via email and phone to help resolve billing and technical issues.

Taking calls from up to 60 customers a day from all 50 states. Take vehicle information and provide quotes for adding and replacing vehicles. Providing customers via fax or email information such as SR-22 or Verification of Insurance to the state. Offer to add additional protection such as Homeowners, renters or Special Lines such as RV, Motorhomes and motorcycles.

• Completed smooth and efficient opening and closing requirements.
• Provided effective and timely account support in handling inbound customer requests.

Take incoming calls and assist inquires about clients vehicles such as recalls, troubleshoot and getting set up with an appointment through a nearby dealership. Also would set up files for Case Managers to get in contact with the customer as far as escalations.

• Communicated information to customers about product quality, value and style.

Take all escalation calls and diffuse the situation. Retain revenue with all lines of business and track transactions. Disconnect services due to non payment or competitor Set up transfer of services.

• Saved costs by negotiating product prices and equalizing freight rates.
• Maintained strong understanding of competitors mission, offerings and presence in assigned territory.

Booking travel plans for American Express Customer using their American Express card via phone. Have been a Trainer, Subject Matter expert (floor walker) and supervisor assistance. Sold medicare plans within all 50 states to elderly people 65 and older Made sure their medications were covered Set up their contract and make sure they received their medicare card.

• Completed frequent assessments of training materials, structure and success rates in order to enhance program.
• Provided additional materials to enhance training.

Was responsible for up 8 reps. Would keep track of their hours and locations for mapping purposes. Update clientele list and update each agent according

• Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.