Keyairha Hood
Brooklyn ,OH
Summary
With over 10 years of experience in the customer service industry, I have developed strong relationship-building skills with clients and customers. My commitment to maintaining safety measures and procedures ensures the well-being of everyone around me. I am dedicated to providing exceptional customer service and attention to detail, aiming to create positive and memorable experiences for all individuals I interact with.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Driver/Merchandiser
ABARTA Coca-Cola Beverages
04.2023 - Current
- Handling Tractor Trailer that's has Air Brakes,
- Local Driving, Delivering product throughout Cuyahoga county
- DOT regulations and Pre-trips
- Providing customer service and maintaining a good relationship with the clints
CDL Class A Driver
Western Express
11.2022 - 02.2023
- A solo flatbed driver, load securement with chains, straps and Tarps
- Dot Regulation, Pre-Trips and ELD
- Using safety measure to ensure I’m safe and the drivers around me
Amazon Fulfillment Associate
Amazon Warehouse
07.2020 - 11.2022
- Inbound shipments receiver, Scanned new product and restock the yellow pod
- Practice safety measure to ensure I’m using full body movement so I don’t get hurt
- Being alert and conscious of my surroundings so I don’t cause any accidents
Manager
Chipotle Mexican Grill
08.2021 - 10.2022
- A Service Manager is responsible for the customer experience
- Ensuring food look good, taste good and is safe to eat at the proper temperature
- Maintaining a healthy work environment that use all safety measure to keep everyone safe
- Certificate in Serv Safe 2 Manager
Assistant Manager
River Road Restaurants
08.2015 - 07.2021
- Recruiting, training and supervising staff, planning menus
- Ensuring compliance with licensing, hygiene , health and safety legislation/guidelines
- Promoting and marketing the business, overseeing stock levels, ordering supplies, planning
- Maintaining the store spending budget while also paying billing while displaying great administrative skills
- Maintaining a safe environment for crew member and customer with Serv Safe Practice
Crew Member/Cashier
Penn Station East Coast Subs
08.2016 - 04.2019
- Replenishing supplies, greeting customers, answering to their inquiries
- Taking food orders, maintaining the food service area clean, and preparing simple dishes
- Maintaininga safe environment to preventing cross-contamination
Assistant Manager
Manchu Wok
05.2013 - 08.2014
- Dealt with managing the schedule, ordered the produce for the following week to ensure the store had what it needed to satisfy its customers
- Maintaining safe practices to eliminate cross contamination
- Keeping a safe environment and building a good relationship with the customers
Education
Commercial Driver's License (CDL) Class A -
160 Drive Academy
OH10.2022
Culinary Arts - Culinary Arts
Jane Addams Business Careers High School
Cleveland, OH05.2014
Skills
- Cash Handling (10 years)
- Inventory (7 years)
- Operations (10 years)
- Scheduling (7 years)
- Payroll (7 years)
- Commercial driving (2 years)
- Customer service (10 years)
- Tractor-trailer (2 years)
- Truck driving (2 years)
- Training & development
- Supervising experience (7 years)
- Flatbed (1 year)
- Merchandising
- Delivery driver experience (2 years)
- Load & Unload (2 years)
- Clean Driving Record
- Customer Service
- Valid Driver's License
- Time Management
Certification
- ServSafe, 2017 to 2022, Food and beverage safety training and certificate program administered by the National Restaurant Association.
- Class A CDL, 10/01/22 to Present
- ServSafe Manager, 01/01/23 to 01/31/28, Certification exam developed by the National Restaurant Association.
- CDL Air Brake Endorsement, 10/01/22 to 11/30/24
- Driver's License, CDL A, Tanker
Willingtorelocate
- Mentor, OH
- Twinsburg, OH
- Willoughby, OH
- Broopark, OH
- Akron, OH
- Lorain , Oh
Personal Information
Authorized To Work: US
Timeline
Driver/Merchandiser
ABARTA Coca-Cola Beverages
04.2023 - Current
CDL Class A Driver
Western Express
11.2022 - 02.2023
Manager
Chipotle Mexican Grill
08.2021 - 10.2022
Amazon Fulfillment Associate
Amazon Warehouse
07.2020 - 11.2022
Crew Member/Cashier
Penn Station East Coast Subs
08.2016 - 04.2019
Assistant Manager
River Road Restaurants
08.2015 - 07.2021
Assistant Manager
Manchu Wok
05.2013 - 08.2014
Commercial Driver's License (CDL) Class A -
160 Drive Academy
Culinary Arts - Culinary Arts
Jane Addams Business Careers High School
- ServSafe, 2017 to 2022, Food and beverage safety training and certificate program administered by the National Restaurant Association.
- Class A CDL, 10/01/22 to Present
- ServSafe Manager, 01/01/23 to 01/31/28, Certification exam developed by the National Restaurant Association.
- CDL Air Brake Endorsement, 10/01/22 to 11/30/24
- Driver's License, CDL A, Tanker
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