Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Eric Kittle

Beliot,WI

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

19
19
years of professional experience

Work History

Store Manager

Speedway
Beliot, WI
11.2023 - 03.2024
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.

Assistant Store Manager

Speedway
Roscoe, IL
04.2021 - 11.2023
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Shift Manager

Thorntons Gas Station
South Beloit, IL
02.2019 - 04.2021
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Resolved conflicts between staff members in a professional manner.

Elderly Caregiver

Family Members
Sun City, AZ
04.2015 - 02.2021
  • Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
  • Monitored vital signs and reported changes to medical team.
  • Organized recreational activities to promote physical and mental well-being of the elderly.
  • Transported clients to doctor appointments or other necessary outings.
  • Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
  • Responded quickly in emergency situations in a calm manner.
  • Laundered clothing and bedding to prevent infection.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Followed care plan and directions to administer medications.
  • Transported patients to medical, dental and personal care appointments.

Shift Manager

CVS Pharmacy
Sun City, AZ
04.2005 - 03.2015
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Managed daily cash intake by counting out registers and tabulating profits.

Education

High School Diploma -

Auburn High School
Rockford, IL
06-2004

Skills

  • Supply Ordering
  • Store operations oversight
  • Operations Management
  • Partnership Building
  • Employee Training
  • Customer Service Management
  • Payroll Management
  • Retail Inventory Management
  • Shift Scheduling
  • Report Generation
  • Operational budgeting
  • Loss Prevention
  • POS Systems
  • Talent Recruitment
  • Budget Administration
  • Team Development
  • Store Merchandising
  • Employee Terminations
  • Employee Scheduling
  • Staff Supervision
  • Inventory Management
  • Order Management
  • Problem-Solving
  • Bank and Safe Deposits
  • Delegating Work
  • Reliable
  • Team Leadership
  • Accurate Cash Handling
  • Customer Service
  • Store Opening and Closing
  • Product Merchandising
  • Documentation And Reporting
  • Outstanding communication skills
  • Policies and Procedures
  • Inventory Control

Affiliations

I enjoy working on cars and restoring or repairing antique furniture.

Timeline

Store Manager

Speedway
11.2023 - 03.2024

Assistant Store Manager

Speedway
04.2021 - 11.2023

Shift Manager

Thorntons Gas Station
02.2019 - 04.2021

Elderly Caregiver

Family Members
04.2015 - 02.2021

Shift Manager

CVS Pharmacy
04.2005 - 03.2015

High School Diploma -

Auburn High School

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Eric Kittle