ERIC KPEDU
Naperville,USA
Summary
Motivated Operations Supervisor possessing excellent vendor relationship and contract management skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels, coupled with an outstanding commercial approach to solving problems and developing business processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Penske Truck Leasing
Bolingbrook, Illinois
05.2024 - Current
- Assisted in training new staff on company policies and procedures.
- Coordinated daily operations to ensure efficient workflow and productivity.
- Monitored inventory levels and ordered supplies as needed for operations.
- Communicated with team members to resolve issues and promote collaboration.
- Maintained accurate records of employee performance and operational activities.
- Filed paperwork and submitted reports to upper management.
Outbound Ship Dock Associate
PENSKE
Bolingbrook, USA
02.2023 - 04.2024
- Enhanced productivity through streamlined scheduling and strategic task delegation to team members.
Processor Assistant
Amazon warehouse
Romeoville, USA
06.2020 - 09.2023
- Operated scanning equipment to track inventory and ensure accurate processing.
- Prepared packages for shipment by labeling, sorting, and wrapping items.
- Utilized warehouse management systems to update inventory records in real-time.
- Processed documents to maintain records and files.
- Maintained a clean and organized work area to promote safety and efficiency.
- Collaborated with team members to optimize workflow and meet daily targets.
- Assisted in training new staff on operational procedures and safety standards.
- Inspected incoming goods for quality assurance before processing them into inventory.
Machine Operator
West Liberty Food
Bolingbrook, USA
12.2017 - 10.2020
- Responsible for enforcing health and safety guidelines when it came to warehouse procedures while serving as the Quality Control Machine Operator for thousands of pounds of meat processed daily.
Machine Operator (Punch)
Valid
Bolingbrook, USA
10.2018 - 06.2020
- Processed over 5,000 credit / debit cards per shift, exceeding company metrics and performance standards.
- Partnered with adjacent departments daily to ensure that customer demand was met, and that daily quota was attained.
- Quality Control lead for department when it came to selecting the best quality product for customers, responsible for ensuring that cards were distributed to customers based on overall quality.
Production Associate
Aryzta
Romeoville, USA
11.2016 - 12.2017
- First position held while working in the United States, responsible to produce 3,000 – 4,000 units daily.
Director
Association Solidarity Orphan - ASO
Lomé, Togo
11.2013 - 10.2015
- Coordinated financial and meal assistance, supporting those in need.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Education
Bachelor of Science - Information Technology Analyst
Lewis University
Romeoville, IL06-2026
Associates of Applied Sciences - Information Technology – Networking
Joliet Junior College
Joliet, IL12.2023
Skills
- Amazon Cloud
- Linux
- Microsoft Office
- Cisco CCNA
- Wireless
- Network Security
- CyberOps
- Comp TIA Cloud Essentials
- Network Troubleshooting
- Enable
- MTA
- Organization
- Solution focused
- Problem-Solving
- Intercultural competence
- Customer service and assistance
- Strategic planning
- Operations management
- Shipping and receiving procedures
- Machinery operations
- Network troubleshooting
- Project management
- Customer service
- Team building
- Employee training
- Warehouse operations
- Scheduling coordination
- Distribution management
- Transportation management
- Logistics management
- Demand planning
- Customer relationship management
Certification
- IT Automatization and Security Certificate
- Network Security Foundation Certificate
- Cisco Network Associate Certificate
- Cisco Pro Enterprise Certificate
- Cybersecurity Specialist Certificate
- MTA Security Fundamentals Certificate
- Linux Essentials Professional Development Certificate
- Forklift Certification
- Amazon Web Services (AWS) Certified Solutions Architect
- Basic Life Support Certification (BLS)
- Illinois Driver's License
- Certified Data Professional (CDP)
- CompTIA Certification
Accomplishments
- Supervised team of 30 staff members.
- Achieved the project through effectively helping with my diverse skills.
- Collaborated with team of 45 in the development of production.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
- French, Full Professional
- English, Full Professional
- Ewe, Full Professional
Hobbies and Interests
- Participating in cultural exchange programs and homestays.
- Sharing travel tips, recommendations, and insights with fellow enthusiasts.
Projects
Production Management
Volunteer Experience
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Used strong interpersonal communication skills to convey information to others.
Technical Experience
- IT Automatization and Security Certificate, Interpreted client security request and automate security programs and protocols to meet client specifications. Tested security systems with command prompts to the IP address and solved problems by checking hostname, reconfigure IP and mask address and lastly ping the IP address to ensure proper levels of security.
- Network Security Foundation Certificate, Ensure the smooth running of the server and network. Provide solutions for raising security issues such as viruses. Implement a regular and effective system of testing to maintain security.
- Cisco Network Associate Certificate, Configure, deploy, and support secure routers for a safe network. Perform network security monitoring and analysis. Perform periodic checks for network security updates.
Certificates Honors
- Joliet Junior College, Associates of Applied Sciences in Information Technology – Networking, 12/23
- IT Automatization and Security Certificate
- Network Security Foundation Certificate
- Cisco Network Associate Certificate
- Cisco Pro Enterprise Certificate
- Cybersecurity Specialist Certificate
- MTA Security Fundamentals Certificate
- Linux Essentials Professional Development Certificate
- Lewis University, Bachelor of Science in Information Technology Analyst, 05/25
Timeline
Operations Supervisor
Penske Truck Leasing
05.2024 - Current
Outbound Ship Dock Associate
PENSKE
02.2023 - 04.2024
Processor Assistant
Amazon warehouse
06.2020 - 09.2023
Machine Operator (Punch)
Valid
10.2018 - 06.2020
Machine Operator
West Liberty Food
12.2017 - 10.2020
Production Associate
Aryzta
11.2016 - 12.2017
Director
Association Solidarity Orphan - ASO
11.2013 - 10.2015
Bachelor of Science - Information Technology Analyst
Lewis University
Associates of Applied Sciences - Information Technology – Networking
Joliet Junior College
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